Delivery Coordinator

Johnson RV; Sandy (OR); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

401k

Medical/Dental/Vision plans

Paid time off

Job summary

Johnson RV in Sandy is seeking a Delivery Coordinator to own the delivery process for RVs, ensuring units are clean, fully functional, and ready for pickup. You will manage the delivery calendar, coordinate with the service team, lead walkthroughs, and help customers understand setup and accessories.

The role emphasizes organization, communication, and techSavvy friendliness, with training provided and opportunities to engage customers across sales, service, and aftermarket support.

Qualifications

• You're organized and take ownership of delivery timelines.
• You are comfortable with computers and can learn software quickly.
• You explain how things work and stay calm when issues arise.

Responsibilities

• Own the Sandy delivery calendar, typically 40–60 deliveries a month.
• Call buyers after sale to review installations and preparations before pickup.
• Coordinate daily with the service shop to complete prep, repairs and installs on time.
• Ensure units are staged, tested, and clean the night before delivery.
• Perform a final quality walk with the work order in hand before delivery.
• Lead and support walkthroughs with customers as needed.
• Show customers features and setup guidance for RV accessories and systems.
• Introduce customers to their service advisor for follow-up support.
• Handle delivery-day issues on the spot and determine remediation.
• Maintain records in DriveCentric and IDS CRM systems.

Skills

Organizational skills

Computer literacy

Customer service mindset

Clear communication

Tools

DriveCentric CRM

IDS dealership software

Job description

Description

Own the best day of a customer's RV purchase. No RV experience required; we'll train you.

About the Role

Johnson RV is hiring a Delivery Coordinator at our Sandy dealership. You'll be the person who makes

sure every customer leaves with a unit that's clean, fully working, and ready for the road, and who knows

how to use everything they bought.

Once a sale closes, you take it from there. You'll keep the delivery calendar, stay in touch with the

customer until pickup, work with our service team to get every promised item done, and run a delivery

the customer will tell their friends about. Sales, service and customers will all come to you with delivery

questions.

What You'll Do

• Own the Sandy delivery calendar, typically 40–60 deliveries a month.
• Call each buyer after the sale to congratulate them and go over what's being installed or fixed before pickup.
• Work with the service shop daily to make sure prep, repairs and accessory installs are done on time.
• Have units staged the night before, plugged in, and checked: slides out, awning working, systems tested, unit clean.
• Do a final quality walk on every unit with the work order in hand before the customer sees it.
• Lead and support our walkthrough team, and do customer walkthroughs yourself as needed.
• Show customers the gear that makes RV life easier, like surge protectors, wheel chocks and water filters, and help them get set up before they drive away.
• Introduce every customer to their service advisor so they know who to call next.
• Handle delivery-day issues on the spot and decide who needs to fix them.
• Keep records current in our CRM (DriveCentric) and dealership software (IDS).

Who Does Well Here

People from many backgrounds do well in this job: auto or powersports delivery, service advising,

hospitality, event coordination, retail management, or a technician who wants to move off the tools and

into a customer-facing job. What matters more than RV knowledge:

• You're organized, and you take it personally when something falls through the cracks.
• You're comfortable with computers and pick up new software quickly.
• You like explaining how things work and can stay calm and friendly when something goes wrong.
• You follow up without being reminded.
• You're mechanically curious: you want to know how the slide, inverter or water heater works, not just that it does.

What We Provide

• Hands-on training at our reconditioning center, where you'll work alongside our technicians on unit prep and systems.
• Training from manufacturers and our service leadership.
• A role with real ownership of the customer experience.
• Pay: $48–$65k salary + performance-based incentives/commission.
• Benefits: 401k, medical/dental/vision plans, paid time off.

Requirements

• Valid driver's license.
• Able to work on your feet, outdoors in all weather, and climb in, around and on top of RVs.
• Schedule: full-time, including some Saturdays.