RV Delivery Documentation Specialist

GENERAL RV CENTER; West Chester (Chester County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401k with company matching

Paid vacations

Job summary

General RV Center is seeking a meticulous Delivery Coordinator to translate customer expectations into precise work orders, ensuring units are clear of recalls and warranty issues before delivery. You will prepare packets, finalize orders, and maintain thorough service files for new customers.

You will collaborate daily with Service and Sales leadership to execute seamless deliveries, update orders, and support a smooth customer experience from start to finish.

Qualifications

• RV/Automotive service writing experience is a plus.
• Excellent written and verbal communication.
• Ability to multitask and complete tasks promptly.
• Extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Customer service experience a plus.
• Valid driver’s license.

Responsibilities

• Process and convert sales expectations into delivery work orders.
• Ensure units are free of recalls, service bulletins, and warranty issues before delivery.
• Communicate delivery issues and changes to ensure a great customer experience.
• Create and finalize work orders and delivery packets.
• Complete used repair sheets for the “W” drive after prepping used RVs.
• Create service files for all new customers and post work orders within 24 hours.
• Collaborate daily with Service Manager, Assistant Manager, Shop Foreman, and Sales Manager on deliveries.
• Update sales orders and CAMP documentation as needed; act as liaison to the Sales Department.

Skills

Excellent written and verbal skills

RV/Automotive service writing

Multitasking

Detail-oriented

MS Office

Customer service

Valid driver’s license

Tools

MS Office Suite

Job description

General RV Center is seeking a meticulous Delivery Coordinator to translate customer expectations into precise work orders, ensuring units are clear of recalls and warranty issues before delivery. You will prepare packets, finalize orders, and maintain thorough service files for new customers.

You will collaborate daily with Service and Sales leadership to execute seamless deliveries, update orders, and support a smooth customer experience from start to finish.