Bilingual Game Operations Support [Remote]

Century Games; United States; Remote; USD 6,900 - 17,000; Full time

Benefits offered by this job

Remote work

Languages: Polish

Languages: Turkish

Languages: Italian

Languages: Portuguese

Languages: Spanish

Languages: French

Languages: Bahasa Indonesia

Languages: Dutch

Languages: German

Languages: Arabic

Languages: Russian

Languages: Japanese

Languages: Korean

Languages: Thai

Job summary

Century Games is seeking a Game Operation Specialist to serve as the bridge between players and the development team. You will handle tickets, provide accurate information, and help keep the community informed.

The role requires strong customer service experience, familiarity with ticketing systems, and flexibility for weekend and night shifts. Remote work is available, and experience in the gaming industry is a plus.

Qualifications

• Must be a native speaker with a passion for online/mobile games.
• 2+ years work experience in the game industry is a plus.
• 2+ years as a Customer Service Representative is a plus.
• Experience as a Community Manager is a plus.
• Experience using ticketing/email systems such as Helpshift is a plus.
• Able to work under minimal supervision.

Responsibilities

• Solve game related issues for players via online ticketing system.
• Professionally resolve players' questions submitted to CS channels and report to the game studio.
• Manage and collect players' feedback on CS channels and community pages.
• Compile reports for major questions and CS metrics tracking.

Skills

Native speaker

Customer service

Community management

Ticketing systems

Helpshift

Tools

Helpshift

Job description

INTRODUCTION:

Century Games is a social gaming company that puts fun for players worldwide. The company was established in 2010, and our headquarters is in Beijing, China with other offices in San Francisco and Shanghai with over 700 employees across the globe. Our fun, creative and hands-on team is dedicated to providing innovative and engaging games to our players across the world. We are listed in the Top 10 Game Developers on Facebook and Google Play.

Our team is looking for Game Operators for our Expanding Team -- a young multilingual individuals that comes from over 25 countries.

Company Website: https://www.centurygame.com/about/

POSITION OVERVIEW:

A Game Operation Specialist is responsible for providing excellent player experience by acting as a main link between the players and developer team. The role entails interacting with the players on behalf of the development team, providing accurate and timely information to customers, identifying potential issues that may result in negative game exposure. The role requires in-depth customer service experience and a commitment to the team's services.

GENERAL RESPONSIBILITIES:

• Solve game related issues for the players via online ticketing system


• Professionally resolve players' questions, submitted to our CS channels and report to the game studio.


• Manage and collect players' feedback on CS channels and community pages.


• Compile reports for major questions and key CS metrics tracking.

POSITION REQUIREMENTS:

• Must be a native speaker, and has passion for online/mobile games.


• Work experience of 2+ years in the game industry is a plus.


• Work experience of 2+ years as a Customer Service Representative is a plus.


• Experience as a Community Manager is a plus.


• Has experience using ticketing/ email systems such as Helpshift is a plus.


• Can work under minimal supervision.

Amenable to work on weekends and night shift schedule.

If you don't hear from us regarding this role, your application will remain active in our candidate pool for future opportunities.

Job Type: Full-time

Pay: From $5.00 per hour

Language:

• Polish (Preferred)


• Turkish (Preferred)


• Italian (Preferred)


• Portuguese (Preferred)


• Spanish (Preferred)


• French (Preferred)


• Bahasa Indonesia (Preferred)


• Dutch (Preferred)


• German (Preferred)


• Arabic (Preferred)


• Russian (Preferred)


• Japanese (Preferred)


• Korean (Preferred)


• Thai (Preferred)

Work Location: Remote