Rural Patient Travel & Care Navigator

Bristol Bay Area Health Corporation; Dillingham (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Bristol Bay Area Health Corporation in Alaska is seeking a Patient Travel Coordinator to manage travel arrangements for patients needing medical services. You will coordinate transportation, lodging, meals, and escort travel while communicating with patients, healthcare providers, and travel vendors.

You will document travel records, reconcile vouchers, and ensure compliance with payer guidelines, maintaining accurate documentation and delivering compassionate, barrier-free access to care.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in customer service, healthcare coordination, or travel planning.
• Proficiency with computer systems and software applications including Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Three (3) years prior experience working in a healthcare environment.
• Experience working with a Third‑Party Administrator (TPA) such as Alaska Medicaid, or in the travel industry preferred.

Responsibilities

• Coordinate patient travel arrangements in accordance with organization policies and third‑party payer requirements, including transportation, lodging, meals, and escort travel as applicable.
• Collaborate with internal departments and clinical teams to ensure timely and accurate travel coordination.
• Utilize multiple electronic systems to document, track, and maintain patient travel records.
• Manage and reconcile Medicaid travel vouchers, lodging, and meal card logs.
• Prepare, submit, and track travel‑related invoices and reimbursement claims through completion.
• Coordinate travel plans with prior authorization requirements to ensure compliance with payer guidelines.
• Arrange and adjust travel itineraries, including changes, delays, or extended stays, with vendors and agencies.
• Communicate effectively with patients, families, staff, and external partners to resolve issues and ensure continuity of care.
• Verify eligibility for travel benefits and maintain accurate, compliant documentation.
• Monitor travel plans and provide ongoing support to patients as needed.

Skills

Customer service

Healthcare coordination

Travel planning

Organizational skills

Verbal & written communication

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office Suite

Scheduling software

Electronic health records

Job description

Bristol Bay Area Health Corporation in Alaska is seeking a Patient Travel Coordinator to manage travel arrangements for patients needing medical services. You will coordinate transportation, lodging, meals, and escort travel while communicating with patients, healthcare providers, and travel vendors.

You will document travel records, reconcile vouchers, and ensure compliance with payer guidelines, maintaining accurate documentation and delivering compassionate, barrier-free access to care.