Referral Care Navigator: Scheduling & Travel Support

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 3,444,000 - 4,138,000; Full time

Benefits offered by this job

Retirement

Paid time off

Paid parental leave

Health insurance

Dental

Vision

Life insurance

Short/long-term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a care coordination specialist to connect patients with referrals, schedule appointments, arrange travel and housing, and manage insurance authorizations as needed.

This role maintains referrals in electronic records, communicates with patients promptly, and coordinates travel through SEARHC and tribal partners; a high school diploma and customer service experience are preferred.

Qualifications

• High School Diploma or equivalent is required.
• Experience in public interaction by phone or in person is preferred.
• Health care field experience or related education is preferred.

Responsibilities

• Facilitates referrals for patients including insurance authorizations for travel/appointments.
• Inputs data into designated databases and EHR for communication across the consortium.
• Schedules or facilitates appointment scheduling.
• Provides prompt feedback regarding care coordination issues.
• Maintains patient referral information electronically.
• Coordinates travel arrangements for patients through SEARHC and partners.
• Arranges reservations for travel including air, ferry, lodging, and ground transportation.
• Other duties as assigned.

Skills

Customer service

Data entry

Oral and written communication

Multi-tasking

Problem solving

Conflict resolution

Computers / software

Education

High School Diploma or equivalent

Health care exposure (1 year)

Health care education (6 months)

Tools

Database usage

Electronic health records

Job description

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a care coordination specialist to connect patients with referrals, schedule appointments, arrange travel and housing, and manage insurance authorizations as needed.

This role maintains referrals in electronic records, communicates with patients promptly, and coordinates travel through SEARHC and tribal partners; a high school diploma and customer service experience are preferred.