Runner

Tavistock Restaurant Collection; Wayland (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tavistock Restaurant Collection is seeking a Food Runner to deliver hospitality with genuine conversation and timely food service. You will ensure food presentation meets standards and guests receive meals promptly to maintain optimal temperature and quality.

The role emphasizes grooming, cleanliness, effective communication, and proactive guest assistance to enhance the overall dining experience while supporting the restaurant team.

Qualifications

• Education: High School; able to communicate (speak, read, and write) in English
• Experience: Previous hospitality experience is preferred
• Computer Skills: N/A
• Certificates & Licenses: N/A
• Other Requirements: N/A

Responsibilities

• Expeditiously delivers food from the kitchen to our guests.
• Maintains proper grooming and uniform standards.
• Ensures interior and exterior cleanliness of the restaurant.
• Observes guest’s body language to anticipate their needs to add to their exceptional experience.
• Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
• Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
• Follows proper safety procedures and policies for food handling.
• Obtains any items needed for our guests to ensure a great dining experience.
• Assists all team members with any additional items needed.
• Ensures all aspects of food presentation are in accordance with company standards.

Skills

Customer Focus

Communication

Teamwork

Attention to Detail

Adaptability

Initiative

Problem Solving

Confidence

Education

High School diploma

Job description

Description

POSITION SUMMARY:

The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.

ESSENTIAL FUNCTIONS:

Essential Functions Statement(s)

• Maintain proper grooming and uniform standards.
• Ensures interior and exterior cleanliness of the restaurant.
• Observes guest’s body language to anticipate their needs to add to their exceptional experience.
• Ensures all aspects of food presentation are in accordance with company standards.
• Expeditiously delivers food from the kitchen to our guests.
• Obtains any items needed for our guests to ensure a great dining experience.
• Follows proper safety procedures and policies for food handling.
• Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
• Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
• Assists all team members with any additional items needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A