Runner

Tavistock Restaurant Collection; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Professional development assistance

Referral program

Retirement plan

Vision insurance

Job summary

Timpano, part of Tavistock Restaurant Collection, in Hyde Park, seeks a Food Runner to deliver hospitality and ensure timely food presentation.

You will maintain standards, assist with service, and help create a memorable guest experience for guests in a warm Italian-inspired setting.

Qualifications

• Education: High School diploma and ability to communicate in English.
• Strong customer-service orientation and professional demeanor.
• Willingness to learn and follow brand standards.

Responsibilities

• Deliver food to guests in a timely and presentable manner.
• Observe guest body language to anticipate needs and enhance the dining experience.
• Maintain proper grooming and uniform standards.
• Assist with tableside service as assigned.
• Answer questions about food and beverages and share knowledge of offerings.

Skills

Adaptability & Flexibility

Attention to Detail

Communication

Confidence

Customer Focus

Initiative

Problem Solving

Teamwork

Education

High School diploma

Job description

Timpano

Nestled in the heart of historic Hyde Park, Timpano embodies the warmth of an Italian kitchen during the day and the energy of a neighborhood cocktail bar at night. A rustic elegance surrounds you with the fresh decor and foliage, the lively music, and the menu featuring comfort classics with a modern twist.

POSITION SUMMARY:

The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Maintain proper grooming and uniform standards.
• Ensures interior and exterior cleanliness of the restaurant.
• Observes guest’s body language to anticipate their needs to add to their exceptional experience.
• Ensures all aspects of food presentation are in accordance with company standards.
• Expeditiously delivers food from the kitchen to our guests.
• Assists with tableside service as assigned
• Obtains any items needed for our guests to ensure a great dining experience.
• Follows proper safety procedures and policies for food handling.
• Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
• Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
• Assists all team members with any additional items needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A