Rugby Server - PM

Townsend Management Company, LLC in; Birmingham (MI); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Success Coach every Thursday

50% off restaurant bill for up to six

401 (k)

Discounted Bus Passes

PTO Program

and so much more!

Job summary

The Townsend Hotel is seeking a courteous server to join our fine dining team. You will be responsible for presenting and timing guest orders, handling checks, and using a POS system with accuracy.

The job requires excellent communication with guests and collaboration with the expeditor, bartender, and management to ensure exceptional service. Two years of fine dining experience and English communication skills are required.

Qualifications

• Minimum of 2 years of fine dining experience preferred.
• High school graduate or equivalent required.
• Requires the ability to communicate with guests in English.

Responsibilities

• Take guest orders and present them with proper timing.
• Open and close guest checks with accurate cash handling.
• Provide menu and wine pairings information to guests.
• Upsell items to increase check average.
• Coordinate with kitchen, expediter, bartender and management to exceed guest expectations.
• Maintain knowledge of seating chart and dining room layout.
• Perform side work and monitor tables to ensure continuous service.
• Report guest compliments, issues, or complaints to management.

Skills

Fine dining experience

English communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

The server will take the guest order and is responsible for the proper presentation and timing of all food and beverages.

The server will open and close guest checks, utilizing proper cash handling procedures.

Will have knowledge and experience working with computerized P.O.S. operations.

Must have excellent communication skills and ability to work with expediter, bartender, server assistants and management in a professional manner.

Moderate all guest requests and communicate special requests to kitchen and management.

Observe guests in order to formulate ideas that could exceed guests expectations.

Comprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest.

Provides recommendations with the idea of upselling to increase check average.

Executes all table side preparations in an proper and efficient manner according to training standards.

Understands the Rugby Grille seating chart, table numbers and seat numbers in dining room.

Addresses guest as they arrive and establish a positive rapport throughout the dining experience.

Offers, describes, and presents specials and items of interest to the guest.

Performs all necessary side work throughout shift, or as requested by management.

Monitors assigned tables in the dining room in order to anticipate and provide ongoing service.

Provides feedback to management - compliments, problems, complaints.

Familiarity with Forbes Service Standards

Ability to work a flexible, part time schedule including weekends and holidays.

BENEFITS

• Success Coach every Thursday
• Fifty percent off your restaurant bill for up to six guests
• 401 (k)
• Discounted Bus Passes
• PTO Program
• & so much more!

QUALIFICATIONS:

• Minimum of 2 years of fine dining experience preferred
• High school graduate or equivalent required
• Requires the ability to communicate with guests in English

WORKING CONDITIONS:

• Requires full mobility for entire duration of shift, walking, standing, bending, stretching, lifting
• Ability to use stairs and or service elevators
• Must be able to safely grasp, lift, carry or otherwise move goods weighing up to 30 lbs

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.This policy applies to all terms and conditions of employment.