Hostperson

Townsend Management Company, LLC in; Birmingham (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Success Coach

Meal discount

401(k)

Bus pass discount

Free meals

PTO

Extras

Job summary

The Townsend Hotel is seeking a team member to ensure accurate menu and wine pairings, answer substitutions and allergy questions, and communicate events and promotions to guests. The role includes greeting guests, handling restaurant calls, maintaining a clean station, and documenting daily interactions and feedback.

Employees will follow large party policies, assist with related duties, and notify management of issues or compliments.

Qualifications

• Minimum of 2 years of fine dining experience preferred.
• High school graduate or equivalent required.
• Requires the ability to communicate with guests in English.
• Previous experience with POS software and reservation software

Responsibilities

• Comprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest.
• Communicates all special events and promotions in restaurant to guests.
• Receive all incoming telephone calls to the restaurant.
• Adheres to large party policies described in Rugby Policy guide.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
• Maintains station for neatness, cleanliness, proper setup, and backup supplies.
• Document daily log detailing sales, guest interactions and any guest complaints.
• Notifies management of all problems, complaints, and compliments.

Skills

English communication

POS software

Reservation software

Education

High school diploma

Tools

POS software

Reservation software

Job description

Comprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest.

Communicates all special events and promotions in restaurant to guests.

Receive all incoming telephone calls to the restaurant.

Adheres to large party policies described in Rugby Policy guide.

Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Maintains station for neatness, cleanliness, proper setup, and backup supplies.

Document daily log detailing sales, guest interactions and any guest complaints.

Notifies management of all problems, complaints, and compliments.

BENEFITS

• Success Coach every Thursday
• Fifty percent off your restaurant bill for up to six guests
• 401 (k)
• Discounted Bus Passes
• Free meals during shift
• PTO Program
• & so much more!

QUALIFICATIONS:

Minimum of 2 years of fine dining experience preferred

High school graduate or equivalent required

Requires the ability to communicate with guests in English.

Previous experience with POS software and reservation software

WORKING CONDITIONS:

Requires full mobility for entire duration of shift

Must be able to safely grasp, lift, carry or otherwise move goods weighing up to 30lbs.

Must be able to be on feet for entirety of shift

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided based on qualifications, merit, and business need. This policy applies to all terms and conditions of employment.