AM Server Assistant

Townsend Management Company, LLC in; Birmingham (MI); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Success Coach every Thursday

50% off restaurant bill for up to six

401(k)

Discounted bus passes

PTO program

Job summary

The Townsend Hotel seeks a friendly and attentive team member to support guests and staff during service. You will assist servers, clear tables, set up dining areas, and help maintain a clean, well-organized restaurant environment.

Responsibilities include delivering food and beverages on time, relaying messages to the chef on duty, coordinating with hosts and managers, and following food safety guidelines. A high school diploma and English communication are required or preferred.

Qualifications

• Requires ability to communicate with guests in English.

Responsibilities

• Awareness of guests' needs and assist team members as integral part of service.
• Remove all unused and dirty dishes to maintain a clean table.
• Assist servers with delivering food to table.
• Set up and replace covers on tables between seatings with clean linen, silver and glassware.
• Maintain proper housekeeping in dining area.
• Polish silverware and glassware for dining room as trained.
• Deliver dirty linen to basement storage area.
• Ensure proper setup and breakdown within scheduled time by wait staff.
• Prepare proper presentation and timing of food and beverages.
• Notify management of problems, complaints, and compliments.
• Inspect floors to remove dirty trays and items from hallways.
• Organize required amenities to rooms based on concierge sheets for delivery.
• Maintain stock levels of all silverware, glasses, salt/pepper, napkins, and cups.
• Check and cash handling responsibilities.
• Relay messages from servers, managers, and hosts to the chef on duty to meet guest expectations.
• Alert manager on duty about breaks or station changes.
• Adhere to food safety and handling guidelines.

Skills

English communication

Education

High school diploma or equivalent

Job description

Awareness of the guests needs and provide assistance to team members as integral part of service

Remove all unused and dirty dishes once finished by the guest in order to maintain a clean table

Assists servers with delivering food to table

Set up and replace covers on tables between seating with clean linen, silver and glassware

Maintains proper housekeeping maintenance of dining area

Polishes silverware and glassware for dining room as trained

Deliver dirty linen to basement storage area

Ensures proper setup breakdown as well as within the scheduled time frame by wait staff

Prepare proper presentation and timing of food and beverages

Notifies management of all problems, complaints, and compliments

Inspect floors to remove all dirty trays and other items from hallways

Organize required amenities to rooms based on amenities sheet from concierge for delivery

Maintain and organize all silverware and glasses, salt and peppers, napkins folded, coffee cups and other various items to ensure proper stock levels

Check and cash handling responsibility

Relay all messages from servers, managers, and host throughout service to the chef on duty to insure all guest expectations are met

Alert manager on duty to taking of breaks or leaving their station for any extended period of time

Adherence to food safety and food handling guidelines

BENEFITS

• Success Coach every Thursday
• Fifty percent off your restaurant bill for up to six guests
• 401 (k)
• Discounted Bus Passes
• PTO Program
• & so much more!

QUALIFICATIONS:

• High school graduate or equivalent required
• Previous experience in a similar role preferred
• Requires the ability to communicate with guests in English

WORKING CONDITIONS:

• Requires full mobility for entire duration of shift
• Must be able to safely grasp, lift, carry or otherwise move goods weighing up to 30lb

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.This policy applies to all terms and conditions of employment.