AM/PM Server

The Sagamore Resort; Bolton Landing (NY); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

20% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

The Sagamore Resort seeks team members to deliver exceptional food and beverage service across our resort dining outlets. Staff must understand menus, specials, and resort offerings, and be prepared to explain and entertain guests while rotating to different locations as needed.

Responsibilities include greeting guests, presenting menus, coordinating orders, managing cash, and ensuring high standards of service and guest satisfaction throughout each shift.

Qualifications

• Experience in food and beverage service preferred.
• Ability to explain menu items and specials to guests.
• Strong cash handling and upselling skills.

Responsibilities

• Complete opening side work as assigned.
• Ensure table cleanliness and menu presentation.
• Attend pre-meal meeting on time in full uniform.
• Demonstrate knowledge of menu, products and resort offerings.
• Greet and seat guests, present menus and describe specials.
• Handle payments and apply discounts accurately.
• Provide wine knowledge and proper service techniques.
• Coordinate timely delivery of food and beverages to guests.
• Monitor guest satisfaction and anticipate needs during the experience.
• Assist with clearing and resetting tables for the next guests.
• Complete closing side work and shift paperwork.
• Attend trainings and meetings as required.

Skills

Customer service

Menu knowledge

Upselling

Communication

Tools

POS (Point of Sale) system

Job description

Summary: We are seeking team members who can create anexcellent food and beverage experience to patrons in our restaurants through prompt, professional, and detail oriented service. This includes understanding our menus, specials, and establishments, and being able to explain and entertain diners with this information. Our resort has multiple dining outlets, and our servers may be asked to work at different locations within our property, based on staffing needs.

Benefits:

• Health Insurance


• Dental Insurance


• Vision Insurance


• Life Insurance


• 401(k)


• Free Associate Parking


• Free Meal for every shift worked


• 20% Discount in Resort Outlets


• Hotel Discounts with OPL


• Friends and Family Discount

Compensation: $10.70 an hour + gratuities

Essential Duties and Responsibilities:

• Complete opening side work as assigned


• Ensure table cleanliness, menu cleanliness, etc.


• Attend pre-meal meeting on time, and in full uniform


• Ensure proper menu, product and resort knowledge


• Greeting and seating guest


• Delivery of Menu


• Proper cash handling skills


• Verbal presentation of menu to guest


• Inform guest of specials


• Knowledge of wine presentation


• Exhibits proper selling techniques


• POS (Point of Sale) skills


• Time and coordinate food delivery


• Validate guest satisfaction and anticipate guest needs through observation during the experience


• Clearing of food and beverage items, even when Busser is on duty (Pre-bus!)


• Ensure accuracy of guest check and apply any necessary discounts, etc.


• Re-set tables promptly and be prepared for your next guests


• Handle guest concerns and issues and bring to the attention of manager immediately


• Complete closing side work and end of shift paperwork


• Attend trainings and meetings as required


• Other duties as assigned

The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.