Rugby Server - PM

Kids for the Future; Birmingham (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Success Coach every Thursday

50% off restaurant bill for up to six

401(k)

Discounted Bus Passes

PTO Program

and so much more!

Job summary

The Townsend Hotel is seeking a server for regular full-time hours in Birmingham, MI. The successful candidate will take customer orders, ensure timely presentation of meals, and maintain accurate cash handling with a modern POS system.

You will collaborate with expeditors, bartenders, and management to deliver exceptional service. Applicants should have at least 2 years in fine dining, strong English communication, and the ability to upsell and enhance the dining experience.

Qualifications

• Minimum of 2 years of fine dining experience preferred.
• Requires the ability to communicate with guests in English.

Responsibilities

• Take guest orders and ensure proper presentation and timing of all food and beverages.
• Open and close guest checks with proper cash handling procedures.
• Knowledge and experience working with computerized POS operations.
• Communicate with expeditor, bartender, server assistants and management in a professional manner.
• Moderate guest requests and communicate specials and substitutions to kitchen and management.
• Upsell to increase check averages and provide attentive service.
• Fulfill side work and monitor assigned tables to anticipate guest needs.
• Observe guests to exceed expectations and maintain Forbes Service Standards.

Skills

Fine dining experience

Guest communication

Education

High school diploma or equivalent

Job description

• Location 100 Townsend Street,Birmingham, MI, 48009,United States
• Base Pay $5.49 / Hour
• Other Compensation tips
• Employee Type Regular Full Time
• Manage Others No

Contact information

• Name Bailee Gierman
• Phone [phone]
• Email [e-mail]

Description

RESPONSIBILITIES:

The server will take the guest order and is responsible for the proper presentation and timing of all food and beverages.

The server will open and close guest checks, utilizing proper cash handling procedures.

Will have knowledge and experience working with computerized P.O.S. operations.

Must have excellent communication skills and ability to work with expediter, bartender, server assistants and management in a professional manner.

Moderate all guest requests and communicate special requests to kitchen and management.

Observe guests in order to formulate ideas that could exceed guests’ expectations.

Comprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest.

Provides recommendations with the idea of upselling to increase check average.

Executes all table side preparations in an proper and efficient manner according to training standards.

Understands the Rugby Grille seating chart, table numbers and seat numbers in dining room.

Addresses guest as they arrive and establish a positive rapport throughout the dining experience.

Offers, describes, and presents specials and items of interest to the guest.

Performs all necessary side work throughout shift, or as requested by management.

Monitors assigned tables in the dining room in order to anticipate and provide ongoing service.

Provides feedback to management - compliments, problems, complaints.

Familiarity with Forbes Service Standards

Ability to work a flexible, part time schedule including weekends and holidays.

BENEFITS

Success Coach every Thursday

Fifty percent off your restaurant bill for up to six guests

401 (k)

Discounted Bus Passes

PTO Program

& so much more!

QUALIFICATIONS:

Minimum of 2 years of fine dining experience preferred

High school graduate or equivalent required

Requires the ability to communicate with guests in English

WORKING CONDITIONS:

Requires full mobility for entire duration of shift, walking, standing, bending, stretching, lifting

Ability to use stairs and or service elevators

Must be able to safely grasp, lift, carry or otherwise move goods weighing up to 30 lbs

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. This policy applies to all terms and conditions of employment.