RTV Order Fulfillment Specialist

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Employee Magnets, Inc. seeks an RTV Order Management Clerk to handle order processing, fulfillment, and customer service. You will respond to vendor inquiries, process RMAs, and coordinate with warehouse and carriers to ensure timely shipments.

The role requires attention to detail, teamwork, and proficiency with Microsoft Office and basic order systems. Office environment with warehouse exposure and moderate physical activity may apply.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Experience with Microsoft Office and basic ordering systems.
• Skills: Teamwork, clear communication, and attention to detail.
• Ability to navigate computer ordering systems and troubleshoot.

Responsibilities

• Review RTV warehouse inventory and collect information for RMA number application to vendor.
• Apply for RMA number to vendor according to supplier requirements.
• Receive Vendor RMA# via email or phone in a timely manner.
• Process orders in system, issue invoices, and advise on packing/labeling or shipments.
• Coordinate with warehouse, shipping, or carrier personnel to expedite or trace shipments.
• Trace shipments and provide vendor shipment pre-alert.
• Follow up on Turn Around Time and credits per terms.
• Issue credit or debit notes when needed.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employee Magnets, Inc. seeks an RTV Order Management Clerk to handle order processing, fulfillment, and customer service. You will respond to vendor inquiries, process RMAs, and coordinate with warehouse and carriers to ensure timely shipments.

The role requires attention to detail, teamwork, and proficiency with Microsoft Office and basic order systems. Office environment with warehouse exposure and moderate physical activity may apply.