Clerk RTV - OM

SMS Infocomm; Grapevine (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

SMS InfoComm Corporation is seeking an RTV Order Management Clerk to handle order processing, fulfillment, and customer service, ensuring timely responses to vendor requests and maintaining accuracy.

You will coordinate with warehouse and carriers, process invoicing, track RTVs and returns, and help drive on-time shipments and vendor communications across teams.

Candidates should have a high school diploma and experience with Microsoft Office, plus strong attention to detail and teamwork.

Qualifications

• High school diploma or equivalent is required.
• Must have experience in Microsoft Office.
• Strong attention to detail and ability to navigate ordering systems.

Responsibilities

• Process orders and manage invoices.
• Coordinate with warehouse and carriers to expedite shipments.
• Respond to vendor requests promptly.
• Track returns and vendor communications within deadlines.
• Maintain accurate RTV and back order reports.
• Collaborate with team to improve order processing flows.

Skills

Teamwork

Attention to detail

Order systems

Hands-on

Goal oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summary

The RTV Order Management Clerk is responsible for managing all aspects of order processing, fulfillment and customer service. Ensures timely response to internal/external vendors requests and achieves customer satisfaction goals.

Description

Summary

The RTV Order Management Clerk is responsible for managing all aspects of order processing, fulfillment and customer service. Ensures timely response to internal/external vendors requests and achieves customer satisfaction goals.

Essential Duties and Responsibilities

• Daily Responsibilities % of Job 90%
• Review RTV warehouse inventory and collect required information for RMA number application to vendor.
• Apply for RMA number to vendor according to suppliers requirements.
• Receive Vendor RMA# answering vendor email or phone calls in timely manner.
• Process orders in system, issue invoices, recommend packing/labeling or make shipment recommendations to arrange shipment.
• Confer with warehouse, shipping, or common carrier personnel in order to expedite or trace shipments.
• Trace shipments and provide vendor shipment pre-alert.
• Follow up on material return Turn Around Time (TAT) or credit based on the agreed terms and conditions.
• Issue credit or debit note if needed base on vendor request.
• Upload vendors shipping advice into LMS system.
• Confer with receiving department to report any discrepancy to vendor within 72 hours if occurrence after material is returned from supplier.
• Conduct weekly reconciliation review against vendor open RMA report to ensure ETD is provided and push vendor to achieve the TAT target.
• Maintain material status as return delivery schedule (ETD), shipping details or vendor comments on the Back Order Report for planners reference.
• Review back order report periodically to ensure vendor arranged shipment is within the committed date.
• Collect RTV Results from vendor and upload into myService or prepare report for price team.
• Other duties as assigned.

Warehouse Efficiencies

• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Keeps warehouse organized and clean at all times.

Team Building/Leadership

• Responsible for maintaining a positive work environment while supporting the companys culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications

Education and/or Experience

• High school diploma or equivalent is required.
• Must have experience in Microsoft Office.

Essential Skills

• Works well with a team and exhibits effective communication skills, essential to providing instructions and suggestions about order processing flows to management and other associates.
• Pays close attention to detail, a skill essential in identifying order discrepancies and resolving situations with variance.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Must be hands-on with ambition and drive to succeed - Makes things happen.
• Must be goal oriented and accustomed to achieving results through team-work.

Competencies

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Must be able to lift 25 pounds.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.