RSOC Supervisor: Corporate Security Ops Lead

Securitas US Business Unit

Waltham (MA)

On-site

USD 58,000 - 78,000

Full time

14 days+
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Benefits offered by this job

Medical, Dental & Vision Insurance
401(k) with Employer Matching
Paid Time Off & Paid Training
Company-Paid Life Insurance
Uniforms Provided
Employee Assistance Program (EAP)
Employee Discounts (Travel, Tech, etc)

Job summary

Securitas is seeking an RSOC Supervisor in Waltham, MA to support Dassault Systèmes across multiple sites. You will oversee Remote Security Operations Center activities, coordinate responses to security events, and serve as a central point of communication with client leadership and responders.

The role requires strong leadership, decision-making, and the ability to manage multiple security systems while maintaining calm under pressure.

Qualifications

  • Three years of related security industry experience preferred.
  • Previous experience in a security operations center or similar environment.
  • Demonstrated ability to communicate with security personnel, management, law enforcement, and stakeholders.
  • Ability to maintain composure in high-pressure situations.
  • Strong decision-making and judgment skills.
  • Ability to prioritize emergency calls and service requests.
  • Operate multiple computer and security systems simultaneously.
  • Comfortable with computer systems and security technology.
  • Strong report-writing and documentation skills.
  • Maintain accurate daily activity logs.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Teamwork and cross-cultural communication.
  • Follow written, oral, and diagrammatic instructions.
  • Site-specific skills and certifications requirements.
  • Background and reference checks required.
  • Must complete training and on-call rotation.

Responsibilities

  • Provide leadership within the Remote Security Operations Center.
  • Coordinate responses to security events, incidents, and emergencies.
  • Log and triage incoming calls, determine priority, and coordinate responses.
  • Communicate professionally with security personnel, client leadership, and responders.
  • Coordinate requests for emergency services and equipment as needed.
  • Monitor and operate multiple security systems to maintain situational awareness.
  • Serve as first contact for remote-site intrusion detection systems and notify authorities as needed.
  • Distribute critical notifications using mass communication tools and support crisis management.
  • Analyze and report security events and maintain detailed logs and documentation.
  • Maintain confidentiality of sensitive information.

Skills

SOC experience
Security leadership
Stakeholder communication
Decision making
Prioritize emergencies
Multi-system operation
Tech proficiency
Report writing
Daily logs
Org & time management
Verbal & written communication
Customer service
Teamwork
Cross-cultural communication
Follow instructions
Site certifications
Background checks
Required training
On-call rotation

Tools

ExacqVision
CCURE-9000
Security systems

Job description

Securitas is seeking an RSOC Supervisor in Waltham, MA to support Dassault Systèmes across multiple sites. You will oversee Remote Security Operations Center activities, coordinate responses to security events, and serve as a central point of communication with client leadership and responders.

The role requires strong leadership, decision-making, and the ability to manage multiple security systems while maintaining calm under pressure.

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