RSOC Supervisor: Corporate Security Ops Lead

Securitas US Business Unit; Waltham (MA); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Matching

Paid Time Off & Paid Training

Company-Paid Life Insurance

Uniforms Provided

Employee Assistance Program (EAP)

Employee Discounts (Travel, Tech, etc)

Job summary

Securitas is seeking an RSOC Supervisor in Waltham, MA to support Dassault Systèmes across multiple sites. You will oversee Remote Security Operations Center activities, coordinate responses to security events, and serve as a central point of communication with client leadership and responders.

The role requires strong leadership, decision-making, and the ability to manage multiple security systems while maintaining calm under pressure.

Qualifications

• Three years of related security industry experience preferred.
• Previous experience in a security operations center or similar environment.
• Demonstrated ability to communicate with security personnel, management, law enforcement, and stakeholders.
• Ability to maintain composure in high-pressure situations.
• Strong decision-making and judgment skills.
• Ability to prioritize emergency calls and service requests.
• Operate multiple computer and security systems simultaneously.
• Comfortable with computer systems and security technology.
• Strong report-writing and documentation skills.
• Maintain accurate daily activity logs.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Teamwork and cross-cultural communication.
• Follow written, oral, and diagrammatic instructions.
• Site-specific skills and certifications requirements.
• Background and reference checks required.
• Must complete training and on-call rotation.

Responsibilities

• Provide leadership within the Remote Security Operations Center.
• Coordinate responses to security events, incidents, and emergencies.
• Log and triage incoming calls, determine priority, and coordinate responses.
• Communicate professionally with security personnel, client leadership, and responders.
• Coordinate requests for emergency services and equipment as needed.
• Monitor and operate multiple security systems to maintain situational awareness.
• Serve as first contact for remote-site intrusion detection systems and notify authorities as needed.
• Distribute critical notifications using mass communication tools and support crisis management.
• Analyze and report security events and maintain detailed logs and documentation.
• Maintain confidentiality of sensitive information.

Skills

SOC experience

Security leadership

Stakeholder communication

Decision making

Prioritize emergencies

Multi-system operation

Tech proficiency

Report writing

Daily logs

Org & time management

Verbal & written communication

Customer service

Teamwork

Cross-cultural communication

Follow instructions

Site certifications

Background checks

Required training

On-call rotation

Tools

ExacqVision

CCURE-9000

Security systems

Job description

Securitas is seeking an RSOC Supervisor in Waltham, MA to support Dassault Systèmes across multiple sites. You will oversee Remote Security Operations Center activities, coordinate responses to security events, and serve as a central point of communication with client leadership and responders.

The role requires strong leadership, decision-making, and the ability to manage multiple security systems while maintaining calm under pressure.