RPA Support Engineer - AI-Driven Automation & Optimization

Verisma-Systems-In; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Verisma-Systems-In is seeking an RPA Support Engineer to maintain and optimize UiPath and Power Automate workflows in production, handle incidents, and perform root-cause analysis to ensure reliability and performance.

You will work with ITSM tools, scripting (PowerShell, Python, VBScript), and AI-enabled automation features; travel quarterly and uphold Verisma Core Values. Experience with UiPath AI Center / Document Understanding is a plus.

Qualifications

• 2+ years of hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots).
• 1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit).
• Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management.
• Experience working within ITSM frameworks (ServiceNow, Jira Service Management).
• Proficiency in at least one scripting language (PowerShell, Python, or VBScript).
• Ability to travel on a quarterly basis, subject to change.

Responsibilities

• Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments
• Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions
• Ensure HIPAA compliance; partner with compliance and security teams on audit logging and access controls
• Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining
• Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations
• Perform other duties, as assigned, to ensure effective operation of the department and the Company
• Live by and promote Verisma Core Values

Skills

Analytical thinking

Troubleshooting

Strong communication

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

UiPath

Microsoft Power Automate

PowerShell

Python

VBScript

ITSM tooling (ServiceNow / Jira)

Job description

Verisma-Systems-In is seeking an RPA Support Engineer to maintain and optimize UiPath and Power Automate workflows in production, handle incidents, and perform root-cause analysis to ensure reliability and performance.

You will work with ITSM tools, scripting (PowerShell, Python, VBScript), and AI-enabled automation features; travel quarterly and uphold Verisma Core Values. Experience with UiPath AI Center / Document Understanding is a plus.