RPA Support Engineer

verisma; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Verisma is seeking an RPA Support Engineer to maintain and optimize UiPath and Microsoft Power Automate bots. You will resolve production incidents, perform root-cause analysis, and implement fixes to ensure reliable automation workflows.

The role emphasizes security, HIPAA compliance, and AI-enhanced automation leveraging UiPath AI Center and Document Understanding. The ideal candidate has 2+ years in RPA support, scripting experience, and familiarity with ITSM tools.

Qualifications

• 2+ years supporting or developing RPA solutions using UiPath
• 1+ year of experience with Microsoft Power Automate
• Understanding of bot lifecycle, exception handling, queues, assets and credential management
• Experience with ITSM incident, problem, and change management (ServiceNow/Jira)
• Proficiency in at least one scripting language (PowerShell, Python, or VBScript)
• Willingness to travel on a quarterly basis

Responsibilities

• Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments
• Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions
• Ensure HIPAA compliance for PHI/PII; coordinate with compliance and security teams on audit logging and access controls
• Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining
• Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations
• Perform other duties to ensure effective operation of the department and the Company
• Live by and promote Verisma Core Values

Skills

Analytical thinking

Troubleshooting

Incident response

Documentation

Education

High school diploma or GED

Bachelor’s degree

Tools

UiPath

Power Automate

PowerShell

Python

Job description

RPA Support Engineer

Summary of Position:

The RPA Support Engineer is responsible for the day-to-day support, maintenance, and optimization of Robotic Process Automation (RPA) solutions built on UiPath and Microsoft Power Automate. This role is for production bot issues, performs root-cause analysis, implements fixes, and ensures RPA workflows operate reliably and efficiently. The ideal candidate will also bring experience with AI-powered intelligent automation platforms — specifically UiPath AI Center / Document Understanding and Microsoft AI Builder (AI IXP capabilities) to help the organization expand its intelligent automation footprint.

Duties & Responsibilities:

• Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments
• Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions
• Ensure all automated processes involving PHI/PII comply with HIPAA requirements; partner with compliance and security teams on audit logging and access controls
• Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining
• Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations
• Perform other duties, as assigned, to ensure effective operation of the department and the Company
• Live by and promote Verisma Core Values

Minimum Qualifications:

• High school diploma or GED equivalent, required; Bachelor’s degree, preferred
• 2+ years of hands‑on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots)
• 1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit)
• Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management
• Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management
• Proficiency in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure
• Strong analytical and troubleshooting skills with the ability to interpret logs, trace files, and Orchestrator/Power Platform diagnostic data
• Ability to travel on a quarterly basis, subject to change