Routing Supervisor

Jazwares; Culver City (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Tuition reimbursement

Hybrid schedule

Volunteer program (Jazwares Cares)

Job summary

Jazwares is seeking a Routing Supervisor to oversee routing operations, lead staffing, training, coaching, and performance management to ensure flawless order fulfillment and delivery. You will build partnerships with carriers and vendors, monitor chargeback compliance, and deliver analytical visibility reports while collaborating across departments to align on critical logistics information.

This role offers a hybrid on-site schedule with remote Fridays and opportunities to influence efficiency

Qualifications

• 4+ years of transportation and warehouse experience.
• 2+ years of supervisory or team lead experience.
• Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools.
• Exceptional analytical and problem-solving skills in a high-pressure environment.
• Highly organized, detail-oriented, and dependable with solid time-management.

Responsibilities

• Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks to ensure operational success.
• Evaluate employee performance with timely, actionable feedback while supporting organizational change.
• Ensure adherence to customer procedures and routing guidelines across daily operations.
• Proactively resolve customer orders, routing, and delivery issues; escalate complex problems when needed.
• Foster relationships with carriers, facilities, and external vendors to support collaboration.
• Provide analytical support by creating, monitoring, and sharing visibility reports and chargeback data.
• Collaborate cross-functionally to gather and align on critical operational information.
• Perform other strategic duties as requested.

Skills

Staff supervision

Coaching

Analytical skills

Time management

Communication

Microsoft Office

Education

Bachelor's degree in supply chain, logistics, or related field

Tools

Dispatch tools

Vendor portals

Job description

As the Routing Supervisor, you will oversee the day-to-day operations of our routing team to ensure flawless execution of customer orders and deliveries! You will lead staffing, training, coaching, and performance management while proactively addressing challenges and monitoring chargeback compliance. Collaborating across departments and managing vendor relationships, you will ensure our established routing guidelines are consistently applied. Join our dynamic logistics team and help us drive operational excellence to deliver the future of play!

What You Will Do:

Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks effectively to ensure operational success

Evaluate employee performance by providing consistent, timely, and actionable feedback while driving a positive approach to organizational change

Ensure strict adherence to established customer procedures and routing guidelines across all daily operations

Proactively resolve customer-related issues regarding orders, routing, and delivery, escalating complex problems to the Routing Manager when necessary

Foster strong business relationships with carriers, facilities, and external vendors through a collaborative partnership approach

Provide robust analytical support by creating, monitoring, and sharing accurate visibility reports and chargeback compliance data

Collaborate cross-functionally with multiple departments to gather, share, and align on critical operational information

Perform other strategic initiatives and duties as requested

What We Are Looking For:

4+ years of transportation and warehouse experience

• 2+ years of supervisory or team lead experience

Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools

Exceptional analytical and problem-solving skills with a proven ability to thrive in a high-pressure, time-sensitive environment

Highly organized, detail-oriented, and dependable mindset with exceptional time-management capabilities to successfully meet strict deadlines

Outstanding written and verbal communication skills to effectively collaborate with internal teams, carriers, and customers

Demonstrated ability to adapt to shifting priorities while maintaining a highly professional attitude

Nice To Have:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field is a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

The salary range for this position is $70,304.00 - $80,400.00 / Yr. The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to [e-mail] . We look forward to you experiencing a safe and enjoyable application process at Jazwares!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.