Routing Supervisor

Jazwares, LLC; Culver City (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Disability insurance

Tuition reimbursement

Flexible schedule (Mon-Thu onsite; Fri

Volunteer time off

Job summary

Jazwares is seeking a Routing Supervisor to lead the routing team and ensure flawless execution of customer orders and deliveries. You will manage staffing, training, coaching, and performance, while addressing challenges and monitoring chargeback compliance.

You will collaborate across departments, maintain routing guidelines, and drive operational excellence in a dynamic logistics environment supporting Jazwares’ global toy business.

Qualifications

• Staffing, training, coaching, and performance management experience.
• Strong communication and collaboration with internal teams and external vendors.
• Analytical reporting and chargeback/compliance data handling.

Responsibilities

• Oversee day-to-day routing team operations and staffing.
• Provide feedback and drive organizational improvements.
• Ensure adherence to routing procedures and customer requirements.
• Resolve order, routing, and delivery issues; escalate when needed.
• Foster relationships with carriers, facilities, and vendors.
• Produce visibility reports and monitor chargeback data.
• Collaborate cross-functionally to share critical operational information.
• Perform additional strategic duties as needed.

Skills

Transportation experience

Supervisory experience

MS Office

Vendor portals

Dispatch tools

Analytical skills

Communication skills

Education

Bachelor's degree in Supply Chain, Logistics, Business Admin, or related field

Job description

As the Routing Supervisor, you will oversee the day-to-day operations of our routing team to ensure flawless execution of customer orders and deliveries! You will lead staffing, training, coaching, and performance management while proactively addressing challenges and monitoring chargeback compliance. Collaborating across departments and managing vendor relationships, you will ensure our established routing guidelines are consistently applied. Join our dynamic logistics team and help us drive operational excellence to deliver the future of play.

What You Will Do

• Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks effectively to ensure operational success
• Evaluate employee performance by providing consistent, timely, and actionable feedback while driving a positive approach to organizational change
• Ensure strict adherence to established customer procedures and routing guidelines across all daily operations
• Proactively resolve customer-related issues regarding orders, routing, and delivery, escalating complex problems to the Routing Manager when necessary
• Foster strong business relationships with carriers, facilities, and external vendors through a collaborative partnership approach
• Provide robust analytical support by creating, monitoring, and sharing accurate visibility reports and chargeback compliance data
• Collaborate cross-functionally with multiple departments to gather, share, and align on critical operational information
• Perform other strategic initiatives and duties as requested

What We Are Looking For

• 4+ years of transportation and warehouse experience
• 2+ years of supervisory or team lead experience
• Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools
• Exceptional analytical and problem-solving skills with a proven ability to thrive in a high-pressure, time-sensitive environment
• Highly organized, detail-oriented, and dependable mindset with exceptional time-management capabilities to successfully meet strict deadlines
• Outstanding written and verbal communication skills to effectively collaborate with internal teams, carriers, and customers
• Demonstrated ability to adapt to shifting priorities while maintaining a highly professional attitude

Nice To Have

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field is a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

The salary range for this position is $70,304.00 - $80,400.00 / Yr. The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Five Nights at Freddy’s™, Disney™, BumBumz™, and BLDR™. In addition to toys, offerings include costumes, games, and pillows. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to [e-mail]. We look forward to you experiencing a safe and enjoyable application process at Jazwares!