Sales Order Specialist

Jazwares, LLC; Plantation (FL); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid vacation and sick leave

Remote Fridays

Volunteer time off

Job summary

Jazwares, LLC in Plantation, FL is seeking a Sales Order Specialist to manage the order lifecycle from award to shelf. You will ensure accurate order processing, on-time delivery, and proactive issue resolution with Sales, Product Development, Logistics, Traffic, and Asia teams.

Ideal candidates have 1–2 years in order operations, strong Excel and Google Workspace skills, and excellent communication. The role offers a hybrid schedule with on-site and optional remote Fridays, plus robust benefits.

Qualifications

• 1–2 years of experience in order operations, order management, sales operations or sales support.
• Proficient with Google Workspace and advanced Excel functions (VLOOKUP, pivots, data reconciliation).
• Excellent written and verbal communication with cross-functional teams.

Responsibilities

• Manage timely and accurate processing of sales orders and track product development schedules.
• Review orders for accuracy, monitor production and schedule dates, fix discrepancies with account teams.
• Act as liaison between Sales, internal teams, and Asia operations for updates on programs and timelines.
• Communicate order status and resolutions clearly to customers.
• Create dashboards and reports to monitor on-time delivery and performance.
• Identify operational risks and develop solutions with internal teams.
• Assist in updating account processes and onboarding new team members.
• Perform other duties as assigned.

Skills

Order operations

Google Workspace

Microsoft Excel

Communication

Attention to detail

Process improvement

Root cause analysis

Team collaboration

Education

Associate's degree in Business Administration / Operations / Supply Chain

Job description

As the Sales Order Specialist, you will manage and streamline the order lifecycle from award to shelf! You will be responsible for ensuring the accurate processing of customer orders and the on-time delivery of products, while proactively identifying and resolving potential issues before they impact timelines. Working cross-functionally with Sales, Sales Support, Product Development, Logistics, Traffic, and our Asia-based operations teams, you will play a key role in maintaining operational accuracy, driving customer satisfaction, and ensuring compliance with internal policies. Come join one of the world's biggest toy-making companies and help us shape the future of play!

What You Will Do

• Manage the timely and accurate processing of sales orders, tracking product development schedules to ensure alignment with customer on-shelf expectations
• Review sales orders for accuracy, monitor factory production and daily chop dates, and work directly with account teams to correct discrepancies
• Act as a key liaison between Sales, internal departments, and Asia operations to communicate updates on customer programs, delivery timelines, and order fulfillment
• Communicate order status updates and issue resolutions directly to customers when needed, ensuring clear and professional correspondence
• Create and maintain dashboards and reports to monitor internal checkpoints, ensure on-time delivery, and contribute to special projects
• Proactively identify potential operational challenges that may impact shipment timelines, using sound judgment to develop effective solutions with internal teams
• Assist in developing or updating account-specific processes to improve efficiency while supporting onboarding and training for new team members
• Perform other duties as assigned

Supervisor Responsibilities

No

What We Are Looking For

• 1 to 2 years of experience in order operations, order management, sales operations, or sales support
• Strong proficiency in Google Workspace and Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, import ranges, and data reconciliation
• Excellent verbal and written communication skills with the ability to collaborate effectively with cross-functional teams and external customers
• Strong attention to detail, organizational skills, and process orientation with the ability to follow structured processes while identifying opportunities for improvement
• Demonstrated ability to identify issues, analyze root causes, and implement solutions independently
• Comfortable working in a fast-paced, team-oriented environment with shifting priorities and tight deadlines

Nice To Have

• Associate's degree in Business Administration, Operations, Supply Chain, or a related field is a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Five Nights at Freddy’s™, Disney™, BumBumz™, and BLDR™. In addition to toys, offerings include costumes, games, and pillows. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook.