Routing Specialist

WHC Worldwide; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Match

Competitive Pay

Career Advancement

Professional Development

Team-Oriented Workplace

Job summary

zTrip in San Antonio is hiring a Routing Specialist to oversee route management, dispatch coordination, and driver support. You will monitor real-time activity, adjust plans for traffic or demand, and communicate updates to drivers to ensure timely passenger service.

The role emphasizes problem-solving, strong communication, and teamwork in a fast-paced transportation environment. This on-site position offers growth and a stable essential-industry career.

Qualifications

• Previous experience in routing, dispatch, transportation, logistics, customer service, call center operations, or fleet management.
• Strong computer proficiency and ability to quickly learn new software systems.
• Experience using Microsoft Outlook, Excel, and Word.

Responsibilities

• Coordinate trips for drivers to maximize efficiency and service coverage.
• Monitor routes and transportation activity in real time.
• Adjust schedules based on traffic, weather, and demand.
• Communicate route changes and updates to drivers promptly.
• Support drivers in resolving service issues and contingencies.
• Track metrics and report disruptions to leadership.

Skills

Routing & Dispatch

Problem-solving

Communication

Multitasking

Tools

Microsoft Outlook

Excel

Word

Job description

Now Hiring: Routing Specialist

Keep Transportation Moving with zTrip

zTrip, the nation's largest taxi transportation company, is seeking a dependable and detail-oriented Routing Specialist to join our San Antonio operations team. In this critical role, you'll help coordinate daily transportation services, optimize routing efficiency, support drivers in real time, and ensure passengers receive safe, reliable, and timely transportation.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for logistics and customer service, we want to hear from you.

Benefits of Joining zTrip

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Competitive Pay
• Career Advancement Opportunities
• Stable Employment in an Essential Industry
• Supportive and Team-Oriented Workplace
• Opportunities for Professional Development

Schedule

Friday: 6:00 PM – 4:00 AMSaturday: 2:00 PM – 12:00 AMSunday: 2:00 PM – 12:00 AM

What You'll Do as a Routing Specialist:

Route Management & Dispatch Coordination

• Coordinate and assign trips to drivers to maximize efficiency and service coverage.
• Monitor routes and transportation activity in real time.
• Adjust schedules and routing plans based on traffic, service demands, weather conditions, and operational needs.
• Communicate route changes, service updates, and important information to drivers promptly.
• Ensure trips are assigned accurately and completed according to service standards.
• Monitor vehicle availability and driver coverage to meet customer demand.

Driver Support & Communication

• Serve as a primary point of contact for drivers throughout their shifts.
• Provide guidance regarding routes, schedules, service expectations, and operational procedures.
• Assist drivers in resolving service challenges and transportation issues.
• Support compliance with company policies, safety standards, and customer service expectations.
• Foster positive working relationships with drivers to promote operational success.

Customer Service Excellence

• Respond professionally to customer inquiries, concerns, and service requests.
• Communicate service updates and trip information clearly and effectively.
• Resolve customer issues quickly while maintaining a positive customer experience.
• Coordinate with drivers and operations staff to ensure customer needs are met.

Operational Support & Performance

• Monitor daily service performance and identify opportunities for operational improvement.
• Track service metrics, trip completion rates, and on-time performance.
• Report service disruptions, delays, and operational concerns to management.
• Collaborate with dispatch, operations, and leadership teams to improve efficiency and service quality.
• Help maintain a high level of reliability, productivity, and customer satisfaction.

Qualifications of a Routing Specialist:

Preferred Experience & Skills

• Previous experience in routing, dispatch, transportation, logistics, customer service, call center operations, or fleet management.
• Strong computer proficiency and ability to learn new software systems quickly.
• Experience using Microsoft Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with multiple monitors and software platforms simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to remain calm, professional, and effective under pressure.

What Makes You Successful in This Role:

• Excellent attention to detail.
• Strong sense of urgency and accountability.
• Ability to think critically and make real-time decisions.
• Customer-focused mindset.
• Effective communication and relationship-building skills.
• Strong time-management and prioritization abilities.
• Positive attitude and team-oriented approach.

Why Join zTrip?

At zTrip, every trip matters. As a Routing Specialist, you'll play an essential role in ensuring efficient operations, supporting drivers, and helping thousands of passengers reach their destinations safely and on time. Your work will directly impact customer satisfaction, operational performance, and the continued growth of one of the nation's leading transportation providers.