Driver Services Admin

zTrip; Little Rock (AR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

zTrip is seeking a Driver Services Administrator to support our growing driver network and ensure smooth onboarding, compliance, and day-to-day operations.

You will be a primary point of contact for drivers, manage files and documentation, and assist with scheduling, training, and communications across the organization.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in administration, operations, customer service, or a related field.
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Excellent verbal and written communication; attention to detail.

Responsibilities

• Serve as primary contact for drivers regarding day-to-day questions and needs.
• Assist with driver onboarding, orientation, and new-hire paperwork.
• Maintain accurate driver files, records, certifications, licenses, and documentation.
• Monitor driver documentation and notify management of expirations or compliance issues.
• Assist with driver scheduling, assignments, availability, and coverage.
• Communicate operational updates, policy changes, and other important announcements to drivers.
• Assist drivers with questions regarding vehicles, equipment, dispatch systems, and procedures.
• Coordinate with Maintenance on vehicle issues, preventive maintenance, inspections, and availability.
• Assist management with driver performance documentation and follow-up.
• Support recruiting efforts by assisting with processing of prospective drivers.
• Help coordinate driver meetings, training sessions, and company events.
• Assist with audits, compliance reviews, reporting, and administrative projects.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service mindset

Bilingual (encouraged)

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Driver management systems

Job description

Driver Services Administrator

zTrip | America's Largest Taxi Transportation Company

Join the Team That Keeps America Moving

At zTrip, we are proud to be the largest taxi transportation company in the United States, providing safe, reliable, and innovative transportation solutions across the country. We are seeking a detail-oriented, organized, and people-focused Driver Services Administrator to support our growing network of professional drivers.

This role is ideal for someone who enjoys working with people, managing administrative processes, and serving as a key resource for driver support and operational success.

Position Summary

The Driver Services Administrator serves as a primary point of contact for drivers, ensuring they receive the support, information, and resources needed to be successful. This position plays a critical role in driver onboarding, compliance management, communication, scheduling support, and day-to-day administrative operations.

Key Responsibilities of aDriver Services Admin:

• Serve as a primary point of contact for drivers regarding day-to-day questions, concerns, and operational needs.
• Assist with driver onboarding, orientation, and new-hire paperwork.
• Maintain accurate and up-to-date driver files, records, certifications, licenses, and required documentation.
• Monitor driver documentation and notify management of upcoming expirations or compliance issues.
• Assist with driver scheduling, assignments, availability, and coverage as needed.
• Communicate operational updates, policy changes, service information, and other important announcements to drivers.
• Assist drivers with questions regarding vehicles, equipment, technology, dispatch systems, and company procedures.
• Coordinate with the Maintenance team regarding vehicle issues, preventative maintenance, inspections, and vehicle availability.
• Assist management with driver performance documentation and follow‑up when necessary.
• Support recruiting efforts by assisting with the processing of prospective drivers.
• Help coordinate driver meetings, training sessions, informational events, and company functions.
• Assist with audits, compliance reviews, reporting, and administrative projects.
• Perform other duties and responsibilities as assigned by management.

Qualifications of aDriver Services Admin:

• High school diploma or equivalent required; associate's degree preferred.
• Previous experience in administration, operations, customer service, transportation, HR, or a related field preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in record‑keeping and documentation.
• Proficiency with Microsoft Office applications and computer‑based management systems.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong problem‑solving skills and a customer‑service mindset.
• Bilingual candidates are encouraged to apply.

What We Offer as aDriver Services Admin:

• Competitive compensation
• Comprehensive benefits package
• Career advancement opportunities
• Supportive and collaborative work environment
• Stable employment with an industry leader
• Opportunity to make a direct impact on driver success and operational excellence

Why zTrip?

As the nation's leading taxi transportation company, zTrip is dedicated to providing exceptional transportation services while creating opportunities for our employees and drivers to succeed. When you join zTrip, you become part of a team committed to safety, service, innovation, and community impact.

zTrip is an Equal Opportunity Employer and welcomes applications from all qualified individuals.