Routing & Scheduling Specialist — Customer Service

Rollins, Inc.; Sharon (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee stock purchase plan

Paid holidays

Tuition reimbursement

Job summary

Orkin is seeking a Scheduling Logistics & Customer Service Specialist in Massachusetts to organize daily routes, coordinate with field teams and the call center, and optimize scheduling using data and technology. This role emphasizes accuracy, collaboration, and efficiency.

Ideal candidates are highly organized, communicate clearly, and are comfortable handling changing priorities while mastering Excel and Microsoft Office within a supportive team environment.

Qualifications

• Organized and accurate with strong problem-solving skills.
• Excellent communication and collaboration across teams.
• Comfortable with data, processes, and changing priorities.
• Proficient in Excel and Microsoft Office; quick to learn new systems.

Responsibilities

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

Skills

Routing coordination

Time management

Communication

Excel proficiency

Adaptability

Tools

Excel

Microsoft Office

Job description

Orkin is seeking a Scheduling Logistics & Customer Service Specialist in Massachusetts to organize daily routes, coordinate with field teams and the call center, and optimize scheduling using data and technology. This role emphasizes accuracy, collaboration, and efficiency.

Ideal candidates are highly organized, communicate clearly, and are comfortable handling changing priorities while mastering Excel and Microsoft Office within a supportive team environment.