Routing & Dispatch Specialist: Route Optimization

UGI; Orlando (FL); On-site; USD 37,000 - 52,000; Full time

Job summary

The Routing and Dispatch Coordinator will manage daily scheduling, routing, and dispatch of delivery drivers and service technicians across supported locations to ensure efficient propane distribution and optimal field resource utilization.

This role uses route optimization software and collaborates with District Operations, Customer Experience, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service.

Qualifications

• 3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.
• Multi-location routing and scheduling experience preferred; Propane experience a plus; Supervisor or management experience preferred.
• High school diploma required; associate degree preferred.

Responsibilities

• Prior experience with driver routing and/or technician dispatching is required.
• Demonstrates excellent interpersonal and customer service skills.
• Balances operational efficiency with technician, driver, and customer needs.
• Strong analytical mindset with ability to translate data into actionable results.
• Detail-oriented problem solver with high accuracy standards.

Skills

Route planning

Scheduling optimization

Analytical skills

Safety protocols

Field operations

Technical requirements

Education

High School diploma required

Associate degree preferred

Job description

The Routing and Dispatch Coordinator will manage daily scheduling, routing, and dispatch of delivery drivers and service technicians across supported locations to ensure efficient propane distribution and optimal field resource utilization.

This role uses route optimization software and collaborates with District Operations, Customer Experience, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service.