Routing & Dispatch Specialist

WM; Dothan (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

WM is seeking a Dispatcher to provide timely response to customer inquiries, schedule pickups, and dispatch vehicles on pre-set routes to optimize service. The role supports customer service, driver coordination, and route adjustments throughout the day.

Key duties include handling SFDC cases, updating SAP notes, and ensuring safe, compliant operations while maintaining clear communication with the team.

Qualifications

• High School Diploma or equivalent.
• 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service.

Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes and rescheduling for pickups.
• Dispatches vehicles on a pre-set route for daily driver efficiency and customer service.
• Monitor, process, and elevate SFDC cases to supervisor as needed.
• Assist walk-in customers and support drivers with issues as they arise.
• Review driver paperwork, update SAP data/notes, and communicate performance standards.

Skills

Customer service

Routing

Transportation

Logistics

Education

High School Diploma or equivalent

Job description

WM is seeking a Dispatcher to provide timely response to customer inquiries, schedule pickups, and dispatch vehicles on pre-set routes to optimize service. The role supports customer service, driver coordination, and route adjustments throughout the day.

Key duties include handling SFDC cases, updating SAP notes, and ensuring safe, compliant operations while maintaining clear communication with the team.