Routing & Dispatch Operations Specialist

Riverstone Logistics Pty Ltd.; Kyle (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Riverstone Logistics in Kyle, TX is seeking an Operations Coordinator, Routing & Dispatch to oversee day-to-day routing, dispatching, and client delivery objectives at a specific site. You will monitor motor carrier performance, maximize productivity, and work with customer care to troubleshoot delivery issues, spending most time in office or warehouse.

The role requires a High School Diploma, strong communications, and experience with Samsara or Dispatch Track; we offer growth and equal

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operational management skills.
• Excellent verbal and written communications skills.
• Experience with dispatching software (Samsara, Dispatch Track) preferred.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Experience with routing, scheduling, and checking delivery status.
• Ability to embrace new technology.

Responsibilities

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client.
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel.
• Utilize client-specific routing software.
• Communicate with other departments on updates, meetings, and other as needed.
• Check in reschedules that are brought back by motor carriers.
• Process returns through the clients portal at participating locations.
• Move inventory safely using material handling equipment (as needed).
• Serve as a point of contact for escalations from the client.
• Schedule orders and notify the customer of their time windows for next day delivery.
• Performing other duties as assigned (may vary based on client requirements).

Skills

Operations management

Dispatching

Customer service

Communication

Routing

Scheduling

Problem solving

Teamwork

Adaptability

Education

High School Diploma/GED

Tools

Samsara

Dispatch Track

Job description

Riverstone Logistics in Kyle, TX is seeking an Operations Coordinator, Routing & Dispatch to oversee day-to-day routing, dispatching, and client delivery objectives at a specific site. You will monitor motor carrier performance, maximize productivity, and work with customer care to troubleshoot delivery issues, spending most time in office or warehouse.

The role requires a High School Diploma, strong communications, and experience with Samsara or Dispatch Track; we offer growth and equal