Routing & Dispatch Lead - Delivery Ops & Team Coaching

Riverstone Logistics; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Riverstone Logistics is seeking an Operations Supervisor for our West Palm Beach facility to oversee routing, dispatching, and client delivery objectives. You will lead a team of Operations Coordinators, monitor carrier performance, and partner with location management to drive on-time, safe deliveries.

In this role you’ll coach staff, optimize daily workflows, and resolve issues proactively. A background in final mile or on-site operations, strong communication, and hands-on leadership are

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Responsibilities

• Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and review route monitoring utilizing client-specific software
• Supervise and perform the check in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Skills

People supervision

Operations supervision

Microsoft Office

Communication skills

Customer service

Conflict resolution

Adaptability

Tech-savvy

Delivery experience

Education

High School Diploma/GED

Job description

Riverstone Logistics is seeking an Operations Supervisor for our West Palm Beach facility to oversee routing, dispatching, and client delivery objectives. You will lead a team of Operations Coordinators, monitor carrier performance, and partner with location management to drive on-time, safe deliveries.

In this role you’ll coach staff, optimize daily workflows, and resolve issues proactively. A background in final mile or on-site operations, strong communication, and hands-on leadership are