Operations Supervisor: Lead Dispatch & Delivery Excellence

Riverstone Logistics

Mansfield (TX)

On-site

USD 50,000 - 80,000

Full time

3 days ago

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Job summary

Riverstone Logistics is seeking an Operations Supervisor to manage day-to-day routing, dispatch, and client delivery objectives at a dedicated profit center. You will lead a team of Operations Coordinators, monitor motor carrier performance, and provide proactive feedback to improve delivery outcomes.

You will spend significant time in the office or warehouse, coaching staff, optimizing processes, and ensuring adherence to client standards.

Qualifications

Proven supervisory experience in logistics, shipping, or final mile operations.
Strong verbal and written communication skills for coordinating with clients and carriers.
Ability to adapt to fast-changing priorities and use new software or systems.

Responsibilities

Oversee day-to-day delivery operations, monitoring loadout, delivery activity, and carrier needs.
Ensure timely reporting of compliance and performance metrics per client standards.
Maintain professional relationships with location management, carriers, and client staff; enforce standards.
Supervise route monitoring and check-in processes for reschedules by motor carriers.
Monitor returns through the client portal and support inventory movements with equipment as needed.
Serve as primary contact for client escalations and communicate delivery windows to customers.
Assist with scheduling orders and notifying customers of next-day delivery times.
Perform other duties as assigned by client requirements.