Field Service Technician: Gaming Machines (Nights & Weekends)

Prairie State Gaming; Rockford (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day‑one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Prairie State Gaming in Rockford, IL is seeking a Service Technician to repair VGT and Coin Operations equipment across a defined route, while delivering timely and friendly service to clients and team members.

The role requires PC proficiency, a valid driver’s license, and openness to nights, weekends, and some holidays. You will uphold company standards and collaborate closely with the Route Service Manager to ensure smooth operations.

Qualifications

• Experience within VGT industry is a plus.
• PC proficiency is required.
• Previous customer service experience is a plus.
• Ability to work nights, weekends, and some holidays.
• Valid driver’s license is a plus.

Responsibilities

• Provide timely and friendly service to PSG locations.
• Repair all VGT and Coin Operations equipment across assigned route.
• Offer high level of customer service to clients and teammates.
• Adhere to company standards, policies, and procedures.
• Collaborate effectively in a team-oriented environment.
• Prioritize, organize, and complete multiple tasks.
• Handle slot machine malfunctions and verify payouts.
• Complete required paperwork promptly and accurately.
• Inform Route Service Managers of gaming machine problems.

Skills

Customer service

PC proficiency

Team collaboration

Wiring & troubleshooting

Tools

VGT systems

Networking

Job description

Prairie State Gaming in Rockford, IL is seeking a Service Technician to repair VGT and Coin Operations equipment across a defined route, while delivering timely and friendly service to clients and team members.

The role requires PC proficiency, a valid driver’s license, and openness to nights, weekends, and some holidays. You will uphold company standards and collaborate closely with the Route Service Manager to ensure smooth operations.