Route Service Supervisor - Lead a Customer Delivery Team

UniFirst; Ridgeland (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K with Company Match

Health Insurance

Paid Time Off

Life Insurance

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Route Service Supervisor to lead a team of Route Service Representatives delivering to diverse customers from small businesses to large corporates. This entry-level management role focuses on training, customer service excellence, and career advancement opportunities.

You will supervise reps, respond to service requests, and ensure top-quality programs while collaborating with other leaders. The role includes coverage duties and contract renewal support.

Qualifications

• Strong leadership and relationship management skills.
• Ability to train and develop Route Service Representatives.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee training and development of a team of Route Service Representatives.
• Respond to service requests and maintain customer satisfaction.
• Negotiate customer contract renewals and build strong relationships.
• Work with leadership to ensure best customer service and product programs.
• Provide route coverage when reps are unavailable and monitor performance.

Skills

Leadership

Customer relationship

Team coaching

Problem solving

Communication

Education

High school diploma or GED

Job description

UniFirst is seeking a Route Service Supervisor to lead a team of Route Service Representatives delivering to diverse customers from small businesses to large corporates. This entry-level management role focuses on training, customer service excellence, and career advancement opportunities.

You will supervise reps, respond to service requests, and ensure top-quality programs while collaborating with other leaders. The role includes coverage duties and contract renewal support.