Route Service Lead: Build Teams & Service Excellence

UniFirst Careers; Portland (ME); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Route Service Supervisor to oversee a team of Route Service Representatives who deliver to multiple customers daily. This entry-level management role offers training and opportunities for advancement within a family-oriented culture.

You will respond to service requests, negotiate renewals, and build strong customer relationships while collaborating with leadership to ensure excellent service and programs. The position includes route coverage during absences.

Qualifications

• High school diploma or GED; some college is a plus.
• 21 years of age
• Valid non-commercial driver’s license in the state of residence
• Reliable transportation
• Must meet pre-employment DOT physical requirements
• Physically capable of lifting up to 50 pounds
• Communication and language skills
• Basic computer proficiency
• Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred

Responsibilities

• Oversee the training and development of a team of Route Service Representatives
• Respond to service requests
• Negotiate customer contract renewals
• Build strong relationships with your customers and team
• Work closely with all other leadership and management team members to provide the best customer service and product programs
• Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep’s performance and their customers’ level of satisfaction and loyalty.

Skills

Leadership experience

Customer service

Route sales experience

Delivery experience

Entrepreneurial experience

Communication skills

Basic computer proficiency

Education

High school diploma or GED

Some college

Job description

UniFirst is seeking a Route Service Supervisor to oversee a team of Route Service Representatives who deliver to multiple customers daily. This entry-level management role offers training and opportunities for advancement within a family-oriented culture.

You will respond to service requests, negotiate renewals, and build strong customer relationships while collaborating with leadership to ensure excellent service and programs. The position includes route coverage during absences.