Route Service Specialist: Customer Delivery & Support

ADP, Inc.; Pine City (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

CITY Laundering Co in Pine City, MN is seeking a Route Service Representative to deliver clean products and collect soiled items, ensuring routes run safely and efficiently.

You will build strong relationships with customers, maintain high service standards, and help CITY represent positively in the field. The role emphasizes reliability, attention to detail, and customer satisfaction.

Qualifications

• Must be 25 years or older.
• 1–2 years of job-related and/or customer service experience preferred.

Responsibilities

• Fill in for or assist on any of our 17 service routes as needed.
• Provide prompt, friendly, and effective customer service.
• Load and unload delivery trucks with clean and soiled laundry.
• Deliver products accurately and on time to customer locations.
• Maintain customer satisfaction and professional relationships.
• Manage route efficiency while following all safety standards.
• Communicate positively with customers, potential customers, and coworkers.
• Maintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application).
• Properly load trucks, including organization of invoices, paperwork, bags, and garments.
• Maintain account appearance (rails, hanger racks, repair bags, lockers).
• Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents).
• Drive a commercial motor vehicle for up to 10 hours per day.
• Lift up to 60 pounds on a frequent basis.

Job description

CITY Laundering Co in Pine City, MN is seeking a Route Service Representative to deliver clean products and collect soiled items, ensuring routes run safely and efficiently.

You will build strong relationships with customers, maintain high service standards, and help CITY represent positively in the field. The role emphasizes reliability, attention to detail, and customer satisfaction.