Service Operations Leader - Route & Customer Success

ADP, Inc.; Oelwein (IA); On-site; USD 70,000 - 85,000; Full time

Job summary

CITY Laundering Co. in Oelwein, IA is seeking a hands-on Service Manager to lead and support our service operations team. You will bridge between customers, Route Service Representatives, District Managers, and the leadership team to ensure smooth daily operations.

The ideal candidate has strong leadership, excellent communication, and a history of building lasting customer relationships. This role requires travel to customer sites and early starts, with a focus on coaching, service standards,

Qualifications

• Bachelor’s degree preferred OR 5–10 years of related leadership/customer service experience.
• Prior route/service industry experience strongly preferred.
• 25+ years old
• Field-based role with frequent travel to customer sites and routes.
• Early mornings (routes typically begin between 5:00 AM and 7:00 AM).
• Combination of office, warehouse, and route environments.
• Some lifting, walking, and physical activity are required.
• Requires consistent and reliable attendance.

Responsibilities

• Supervise, mentor, and support District Managers (DMs) daily.
• Train, coach, and motivate existing and newly hired DMs.
• Assist with development and training of Route Service Representatives and Route Apprentices.
• Ensure high customer satisfaction and consistent service standards.
• Build and maintain strong relationships with key customer accounts.
• Assist in managing route efficiency, productivity, and safety.
• Help oversee route coverage, new account installs, and major account measuring.
• Hold teams accountable to company standards and operating procedures.
• Assist in resolving escalated customer concerns professionally and effectively.
• Conduct and coordinate performance reviews and employee development plans.
• Monitor service-related financial procedures including audits, check-ins, and receivables.
• Communicate effectively with customers, team members, and leadership across departments.
• Support company growth, retention, and profitability initiatives.
• Represent the company professionally at all times.

Skills

Leadership

Customer service mgmt

Team motivation

Communication

Problem solving

Analytical skills

Time management

Education

Bachelor’s degree preferred

Job description

CITY Laundering Co. in Oelwein, IA is seeking a hands-on Service Manager to lead and support our service operations team. You will bridge between customers, Route Service Representatives, District Managers, and the leadership team to ensure smooth daily operations.

The ideal candidate has strong leadership, excellent communication, and a history of building lasting customer relationships. This role requires travel to customer sites and early starts, with a focus on coaching, service standards,