Route Service Specialist

ADP, Inc.; Faribault (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

CITY Laundering Co. is seeking a Route Service Representative in Faribault to deliver clean products, collect soiled items, and ensure routes run safely and efficiently. You will build strong relationships with customers and maintain high service standards on each daily stop.

This hands-on, customer-facing role emphasizes reliability, attention to detail, and strong teamwork with the Route Supervisor and colleagues to keep daily operations running smoothly and customer satisfaction high.

Qualifications

• Must be 25 years of age or older.
• 1–2 years of job-related or customer service experience preferred.
• For physical requirements, please see Attachment A.

Responsibilities

• Fill in for or assist on any of our 17 service routes as needed
• Provide prompt, friendly, and effective customer service
• Load and unload delivery trucks with clean and soiled laundry
• Deliver products accurately and on time to customer locations
• Maintain customer satisfaction and professional relationships
• Manage route efficiency while following all safety standards
• Communicate positively with customers, potential customers, and coworkers
• Maintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application)
• Properly load trucks, including organization of invoices, paperwork, bags, and garments
• Maintain account appearance (rails, hanger racks, repair bags, lockers)
• Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents)
• Drive a commercial motor vehicle for up to 10 hours per day
• Lift up to 60 pounds on a frequent basis
• Maintain hygienically clean standards through proper garment handling
• Perform other duties as assigned
• Maintain regular and reliable attendance

Job description

CITY Laundering Co. is seeking a Route Service Representative in Faribault to deliver clean products, collect soiled items, and ensure routes run safely and efficiently. You will build strong relationships with customers and maintain high service standards on each daily stop.

This hands-on, customer-facing role emphasizes reliability, attention to detail, and strong teamwork with the Route Supervisor and colleagues to keep daily operations running smoothly and customer satisfaction high.