Route Service Representative (RSRT)

HorseShoe Beverage Company; Holland (MI); On-site; USD 37,000 - 46,000; Full time

Job summary

Wildman is seeking a delivery driver to manage daily pickups and deliveries across the Midwest. The role includes tracking inventory, handling end-of-day admin, and driving customer retention for route growth.

The position offers a base pay of $41,600 per year with potential commissions and bonuses, targeting a total compensation of about $55,000–$65,000 depending on route performance.

Qualifications

• High school diploma or GED required.
• 2–3 years driving/delivery, customer service, or sales experience preferred.
• Ability to lift 50 lbs and perform physical tasks.
• Clean driving record and valid license.
• Ability to use handheld device, computer, and basic office tools.

Responsibilities

• Deliver new/clean products and pick up used products daily in company truck.
• Track customer inventory for correct delivery and billing; assist with route issues.
• Complete end-of-day tasks including unloading and prepping for next day’s route.
• Drive customer retention and increase route revenue by expanding relationships.

Skills

Physical stamina

Lift 50 lbs

Customer service

Delivery driving

Multi-tasking

Organizational skills

Education

High school diploma or GED

Job description

• Base Pay $41,600.00 / Year
• Employee Type Full Time Exempt
• Manage Others No

In operation since 1952, Wildman is now a fourth-generation family business building more than a company— we are building a platform to glorify God, love and value people, and deliver industry-leading performance. With 8 locations across the Midwest, we provide industrial laundry services, first aid and safety solutions, and corporate apparel that help our customers stay clean, safe, and looking great.

Our vision is to be the #1 culture-driven, independent operator in our industry across the Midwest, expanding with purpose and discipline. We lead by serving, with a deep focus on customer intimacy and long-term relationships. Every team member is a steward of this mission—called to pursue excellence, lead with humility, and consistently deliver results that serve our customers, strengthen our communities, and help people flourish personally and professionally.

Success at Wildman means living out our values daily and building a generational company designed to endure, scale, and to wildly change lives.

This position is a four-day Monday through Thursday average work week.

Essential Functions:

• Execute delivery of new/clean products and pick up of used products on a daily basis in company truck
• Track customer inventory for correct delivery and billing using company provided handheld computer; assist in issues concerning route customers
• Complete end of the day administrative tasks including unloading the truck and preparing for next day's route
• Actively drives customer retention and increases route revenue by expanding customer relationships

Experience/Knowledge:

• High school diploma or General Education Degree (GED) required
• 2-3 years driving/delivery, customer service, or sales experience preferred

Necessary Skills and Abilities:

• This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
• Must be able to drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck
• Ability to remain organized, multi-task and balance incoming customer requests/issues in a demanding environment
• Must be able to use a computer, phone, calculator, printer, and copy machine

Compensation:

Training Wage: Base of $41,600. Once a route is assigned you begin earning Commission, + bonuses. Typical compensation ranges from $55,000-$65,000 annually with no cap on commission.

Requirements

Qualifications

Behaviors

Required

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Meticulous: Capable of carrying out a given task with all the necessary details to get the task done well

Collaborator: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Initiative-taker: Inspired to perform without outside help

Experience

Preferred

2-3 years customer service experience preferred. 2-3 years driving/delivery experience preferred.