Route Service Representative

Wildman-Business-Grou; Griffith (IN); On-site; USD 48,000 - 70,000; Full time

Job summary

Wildman in Griffith, IN is seeking a delivery associate to execute daily delivery and pickup routes, track inventory, and support billing accuracy. The role supports a four-day Monday-Thursday week and involves heavy physical work.

You will interact with customers, manage route data, and help sustain service excellence across the Midwest. Ideal candidates bring 2-3 years of driving/delivery or related experience, a GED or high school diploma, and the ability to lift 50 lbs.

Qualifications

• High school diploma or GED required.
• 2-3 years driving/delivery, customer service, or sales experience preferred.

Responsibilities

• Deliver new/clean products and pick up used products daily using company truck.
• Track customer inventory for correct delivery and billing using handheld computer.
• Complete end-of-day administrative tasks including unloading and preparing for next route.
• Drive customer retention and increase route revenue by expanding customer relationships.

Skills

Driving

Customer service

Sales

Education

High school diploma or GED

Job description

• Location 2020 N Lafayette Ct,Griffith, IN, 46319,United States
• Base Pay $48,000.00 / Year
• Employee Type Full Time Exempt

Description

In operation since 1952, Wildman is now a fourth-generation family business building more than a company—we are building a platform to glorify God, love and value people, and deliver industry-leading performance. With 8 locations across the Midwest, we provide industrial laundry services, first aid and safety solutions, and corporate apparel that help our customers stay clean, safe, and looking great.

Our vision is to be the #1 culture-driven, independent operator in our industry across the Midwest, expanding with purpose and discipline. We lead by serving, with a deep focus on customer intimacy and long-term relationships. Every team member is a steward of this mission—called to pursue excellence, lead with humility, and consistently deliver results that serve our customers, strengthen our communities, and help people flourish personally and professionally.

Success at Wildman means living out our values daily and building a generational company designed to endure, scale, and to wildly change lives.

This position is a four-day Monday through Thursday average work week.

Essential Functions

• Execute delivery of new/clean products and pick up of used products on a daily basis in company truck
• Track customer inventory for correct delivery and billing using company provided handheld computer; assist in issues concerning route customers
• Complete end of the day administrative tasks including unloading the truck and preparing for next day's route
• Actively drives customer retention and increases route revenue by expanding customer relationships

Experience/Knowledge

• High school diploma or General Education Degree (GED) required
• 2-3 years driving/delivery, customer service, or sales experience preferred

Necessary Skills and Abilities

• This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
• Must be able to drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck
• Ability to remain organized, multi-task and balance incoming customer requests/issues in a demanding environment
• Must be able to use a computer, phone, calculator, printer, and copy machine

Compensation

Training Wage: Base of $48,000. Once a route is assigned: +Commission, + bonuses. Typical compensation ranges from $55,000-$70,000 annually.

Qualifications

Behaviors

Required

• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Meticulous: Capable of carrying out a given task with all the necessary details to get the task done well
• Collaborator: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Initiative-taker: Inspired to perform without outside help

Experience

Preferred

2-3 years customer service experience preferred. 2-3 years driving/delivery experience preferred.

Licenses & Certifications

• Required Chauffer's Driver's License
• For Hire Endorsement

Requirements

Physical Requirements

• This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
• Must be able to safely drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck
• Exposure to outside air temperatures during all seasons, including extreme heat/humidity during summer months and extreme cold during winter season.

Role Requirements

• Requires a For-Hire Endorsement.
• Must pass and maintain a DOT physical and a drug/alcohol screening prior to employment.
• Must meet and maintain insurability requirements. MVR to be checked periodically.
• Possible background check or safety training needed for some client facilities.
• Ability to remain organized, multi-task and balance incoming customer requests/issues in a fast-paced environment
• 21 years of age or 3+ years of professional driving experience