Route Service Manager: Lead Growth & Top-Tier Service

UniFirst Corporation; South Point (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in Ohio is seeking a Route Service Manager to lead a team delivering to multiple customers daily, from small family businesses to major corporate locations. You will recruit and mentor Route Service Supervisors and Representatives, driving customer satisfaction, account growth, and profitability for the location.

The role emphasizes leadership, relationship-building, and problem solving. A valid driver’s license and ability to lift up to 50 pounds are required.

Qualifications

• Must have strong customer service experience and be capable of coaching a team.
• Excellent verbal and written communication skills.
• Proven ability to drive customer satisfaction and growth.
• Ability to manage multiple customer accounts and negotiate renewals.

Responsibilities

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build relationships with customers and elevate customer satisfaction.
• Collaborate with location management to provide optimal service and programs.
• Negotiate customer contract renewals.

Skills

Customer relationship management

Team leadership

Negotiation

Problem solving

MS Office

Education

High School Diploma or GED

Job description

UniFirst in Ohio is seeking a Route Service Manager to lead a team delivering to multiple customers daily, from small family businesses to major corporate locations. You will recruit and mentor Route Service Supervisors and Representatives, driving customer satisfaction, account growth, and profitability for the location.

The role emphasizes leadership, relationship-building, and problem solving. A valid driver’s license and ability to lift up to 50 pounds are required.