Route Service Manager: Lead Customer Satisfaction & Growth

UniFirst; South Point (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in Ohio is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Representatives delivering to multiple customers daily. The role focuses on customer satisfaction, account growth, and profitability for the location.

You will supervise recruitment, training, and development, build strong customer relationships, collaborate with the location management team, and negotiate contract renewals.

Qualifications

• Business-savvy and focused on enhancing profit and customer satisfaction within the UniFirst location.
• A results-driven relationship manager who can support the team and customers.
• Ability to recruit, train, coach and lead a team of Route Service Representatives and Supervisors.

Responsibilities

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors.
• Build strong relationships with customers and elevate customer satisfaction.
• Collaborate with location management to provide the best customer service and product programs.
• Negotiate customer contract renewals.

Skills

Business acumen

Results-driven

Relationship management

Team leadership

Negotiation

Training

Coaching

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

UniFirst in Ohio is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Representatives delivering to multiple customers daily. The role focuses on customer satisfaction, account growth, and profitability for the location.

You will supervise recruitment, training, and development, build strong customer relationships, collaborate with the location management team, and negotiate contract renewals.