Route Services Lead - Drive Growth & Customer Delight

UniFirst Corporation; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a Route Service Manager to recruit and lead a team delivering to multiple customers daily, from small family-owned businesses to major corporate locations. You will drive customer satisfaction, account growth, and location profitability.

The role emphasizes leadership, team development, and strong relationship management within a fast-growing organization. A valid driver’s license and pre-employment DOT requirements apply, with an opportunity for career

Qualifications

• Lead a team of Route Service Supervisors and Route Service Representatives.
• Focus on customer satisfaction and contract renewals.
• Must meet pre-employment DOT physical requirements and have a valid non-commercial driver’s license.

Responsibilities

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong relationships with customers and elevate satisfaction levels.
• Collaborate with location management to deliver exceptional service and programs.
• Negotiate customer contract renewals.

Skills

Leadership

Customer Relationships

Negotiation

Training & Coaching

MS Office

Communication Skills

Driver's License

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

UniFirst Corporation is seeking a Route Service Manager to recruit and lead a team delivering to multiple customers daily, from small family-owned businesses to major corporate locations. You will drive customer satisfaction, account growth, and location profitability.

The role emphasizes leadership, team development, and strong relationship management within a fast-growing organization. A valid driver’s license and pre-employment DOT requirements apply, with an opportunity for career