Relief Route Utility Driver — Customer Service & Upsell

Alsco-Uniforms-6; Alexandria (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision

FSA/HSA

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver to support our Service Departments by delivering products and collecting soiled linens on scheduled routes. You will provide outstanding customer service, communicate with decision-makers, and resolve service concerns while following SOPs for installations and account management.

The role requires a valid driver’s license (CDL if applicable) and a minimum age of 21.

Qualifications

• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Valid Driver's License; CDL if applicable; must be 21 years or older.
• Driving record free of chargeable accidents, speeding, and violations.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.

Skills

Customer service experience

Delivery/Route experience

Excellent communication

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver to support our Service Departments by delivering products and collecting soiled linens on scheduled routes. You will provide outstanding customer service, communicate with decision-makers, and resolve service concerns while following SOPs for installations and account management.

The role requires a valid driver’s license (CDL if applicable) and a minimum age of 21.