Route Relief Driver: Delivery, Service & Upsell

Alsco; Rapid City (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver to support service departments by delivering and picking up linens, ensuring timely routes, and delivering exceptional customer service. The role reports to the District Manager and involves collaborating with service, sales, and operations teams to resolve concerns.

The position requires a valid driver’s license (CDL if applicable), at least two years in sales, customer service, or delivery, and strong English communication.

Qualifications

• Valid driver’s license; CDL when applicable; be 21+ years old.
• Driving record free of chargeable accidents, speeding, safety or other violations.
• Excellent verbal and written English communication skills.
• Two years of relevant experience in sales, customer service, delivery, or public-facing work.
• Support for other service team members as needed.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and resolve service concerns proactively.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Customer service

Delivery experience

Sales abilities

Safety awareness

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver to support service departments by delivering and picking up linens, ensuring timely routes, and delivering exceptional customer service. The role reports to the District Manager and involves collaborating with service, sales, and operations teams to resolve concerns.

The position requires a valid driver’s license (CDL if applicable), at least two years in sales, customer service, or delivery, and strong English communication.