Relief Route Driver: Customer Service & Upsell

Alsco; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K match

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Vacation and holidays

Employee Assistance Program

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver to support our service departments by delivering and picking up linens, while delivering exceptional customer service. You will interact with decision-makers, resolve service concerns, and uphold SOPs for installations and account management.

The role emphasizes safety, inventory accuracy, and collaboration with service, sales, and operations teams. A valid driver’s license and a clean record are required, with CDL as applicable, and a

Qualifications

• Valid Driver's License; CDL when applicable; must be 21 years or older.
• Clean driving record with no chargeable accidents or major violations.
• Two years of relevant experience in sales, customer service, delivery, or public facing work.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Verbal and written English

Customer service excellence

Sales awareness

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver to support our service departments by delivering and picking up linens, while delivering exceptional customer service. You will interact with decision-makers, resolve service concerns, and uphold SOPs for installations and account management.

The role emphasizes safety, inventory accuracy, and collaboration with service, sales, and operations teams. A valid driver’s license and a clean record are required, with CDL as applicable, and a