Route Relief Driver: Customer-Centric Delivery & Upsell

Alsco Uniforms; Medford (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver to support service departments with on-time deliveries, pickups, and exceptional customer service. You will interact with decision-makers, resolve concerns, and ensure accurate records on route books and customer files.

The role emphasizes upselling, product promotion, and collaboration with service, sales, and operations teams. Candidates should be able to lift up to 75 lbs, operate safely on public roads, and comply with company policies.

Qualifications

• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
• Excellent verbal and written communication skills in English, comprehend and follow direction.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Valid driver’s license

CDL when applicable

21 years or older

English communication

Sales / customer service experience

Team support

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver to support service departments with on-time deliveries, pickups, and exceptional customer service. You will interact with decision-makers, resolve concerns, and ensure accurate records on route books and customer files.

The role emphasizes upselling, product promotion, and collaboration with service, sales, and operations teams. Candidates should be able to lift up to 75 lbs, operate safely on public roads, and comply with company policies.