Route Relief Driver: Customer-Centric Delivery & Upsell

Ultipro

Anaheim (CA)

On-site

USD 25,000 - 36,000

Full time

3 days ago

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Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver to support our service department by delivering products and picking up soiled linens on assigned routes. You will provide outstanding customer service, communicate with decision-makers, and resolve service concerns while following SOPs for installations, deliveries, and account management.

You will maintain inventories, handle payments, upsell services, and act as a reliable relief driver across service, sales, and operations teams.

Qualifications

Valid driver’s license and a clean driving record.
Two years of relevant experience in sales, customer service, delivery, or public-facing work.
Excellent verbal and written English communication; ability to follow directions.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.