Route Planning Specialist – Customer Experience

Rentokil Pest Control Ltd.; Oregon; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits starting day 1

401(k) retirement plan with company-m}

Vacation and sick days

Job summary

Rentokil North America, Inc. is seeking a Dispatcher to design daily and weekly route plans using route analysis software for assigned branches. The role targets optimizing coverage, scheduling efficiency, and service levels.

You will maintain geographic codes and customer information, report metrics to the Service Planning Supervisor and branch teams, and support continuous process improvements in dispatch operations.

Qualifications

• Advanced knowledge of routing and scheduling software systems.
• Advanced knowledge of the company’s branch service department related to resources, territory, and scheduling.
• Verbal and written communication skills, including public speaking.
• Analytical skills and attention to detail.
• Advanced MS Office skills (Word, Excel, Outlook, PowerPoint).
• Ability to read and interpret general business documents and procedures.
• Ability to manage multiple tasks.

Responsibilities

• Creates route plans using work order data and route analysis software.
• Communicates routes within the territory to service personnel.
• Summarizes and reviews plans daily with the Service Planning Supervisor.
• Creates summary reports daily and provides them to the supervisor.
• Performs other duties as assigned.

Skills

Routing and Scheduling software

Verbal communication

Written communication

Analytical skills

MS Office (Word, Excel, Outlook, Power

Education

High school diploma or GED

1-2 years dispatcher experience

Tools

Route analysis software

Job description

Rentokil North America, Inc. is seeking a Dispatcher to design daily and weekly route plans using route analysis software for assigned branches. The role targets optimizing coverage, scheduling efficiency, and service levels.

You will maintain geographic codes and customer information, report metrics to the Service Planning Supervisor and branch teams, and support continuous process improvements in dispatch operations.