Route Supervisor: Lead Daily Freight Operations

UNIVERSAL DEDICATED OF SMYRNA, TN LLC; Gary (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Universal Logistics is seeking a Route Supervisor in Gary, Indiana to support dedicated transportation operations. You will coordinate routes, serve as the main contact for drivers and customers, and help maintain a safe, efficient, and customer-focused operation.

The role requires a Bachelor's degree preferred and experience in logistics or related fields. Strong communication, leadership abilities, and proficiency with Excel are valued.

Qualifications

• Bachelor's degree preferred in a related field.
• Experience in transportation, dispatch, logistics, or operations is preferred.
• Strong communication and leadership abilities required.
• Ability to manage multiple priorities.
• Proficiency with Microsoft Excel.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and workforce planning activities.
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support service requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and performance.
• Assist management with staffing, employee development, and day-to-day operational leadership.

Skills

Strong communication

Leadership experience

Problem solving

DOT regulations knowledge

Customer focus

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Universal Logistics is seeking a Route Supervisor in Gary, Indiana to support dedicated transportation operations. You will coordinate routes, serve as the main contact for drivers and customers, and help maintain a safe, efficient, and customer-focused operation.

The role requires a Bachelor's degree preferred and experience in logistics or related fields. Strong communication, leadership abilities, and proficiency with Excel are valued.