Route Operations Manager

Rumpke Waste & Recycling; Broadview Heights (OH); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health & dental benefits

Vision benefits

401(k) matching

Life insurance

Paid vacation

Plus benefits

Job summary

Rumpke Waste & Recycling is seeking a Route Manager to lead a team of route supervisors and drivers ensuring safe, efficient service to customers. The role emphasizes safety, coaching, and productivity across routes in the Ohio area.

The ideal candidate will have a valid Class B CDL, extensive knowledge of route operations, and the ability to manage schedules, budgets, and compliance. Excellent communication and problem-solving skills are required for this on-site leadership position.

Qualifications

• Excellent verbal and written communication skills.
• Computer skills; working knowledge of Windows applications, Microsoft applications, AS400 a plus.
• Proven customer service skills.
• Knowledge of area with the ability to read maps.
• Must be able to work independently, make decisions, and resolve problems.
• Must be able to work flexible schedules including weekends and holidays and be available to always address operational issues by phone.

Responsibilities

• Oversee personnel needs of the line of business to ensure an adequately trained workforce to meet collection requirements is maintained.
• Manage the daily activities and performance of route supervisors and drivers.
• Train and direct employees to improve their overall performance.
• Dispatch daily assignments as needed.
• Monitor and enforce quality and safety standards and ensures all compliance goals are met or exceeded.
• Ensure completion of daily routes and ensures that all productivity goals are met or exceeded.
• Maintain and check daily route sheets and routes new customers.
• Perform and conduct performance evaluations, monitor and tracks employee attendance, complete disciplinary actions/meetings and all other required documentation relating to performance management.
• Maintain proper records and files including all compliance and personnel records.
• Perform and monitor driver observations and vehicle inspections to ensure safety and procedures are being followed.
• Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced per company standards and agreements.
• Approve and monitor driver time and attendance, minimizing overtime and ensuring drivers do not exceed limits established by regulatory agencies (i.e., 60-hour rule).
• Monitor productivity, service, and safety targets for each route and driver.
• Ensure that drivers comply with regulatory agencies (i.e., DOT physicals, drug tests, etc.).
• Conduct investigations for accidents, injuries, and property damage claims.
• Participate in regular P & L reviews to ensure that budgets are met.
• Manage budget for the line of business.
• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with employees, co-workers, and management.
• Perform all duties in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Perform other duties as assigned; may fill in during the absence of other supervisors/office employees or drivers.

Skills

Verbal & written communication

Computer literacy

Customer service

Maps & navigation knowledge

Independent decision making

Flexible schedule availability

Tools

AS400

Job description

Rumpke Waste & Recycling is seeking a Route Manager to lead a team of route supervisors and drivers ensuring safe, efficient service to customers. The role emphasizes safety, coaching, and productivity across routes in the Ohio area.

The ideal candidate will have a valid Class B CDL, extensive knowledge of route operations, and the ability to manage schedules, budgets, and compliance. Excellent communication and problem-solving skills are required for this on-site leadership position.