Route Operations Leader & Team Coach

Alsco Inc.; Longview (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a District Manager to oversee daily route operations, delivery performance, and customer service, reporting to the Service Manager.

You will lead route drivers and service teams, optimize schedules, respond to escalated issues, and enforce safety policies and DOT regulations where applicable.

This role requires leadership experience and a track record in logistics operations, with a commitment to high-quality service.

Qualifications

• 3+ years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.
• Valid driving license and a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.

Responsibilities

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customers service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

Skills

Route operations

Delivery management

Transportation

Service management

Logistics leadership

Leadership

Communication skills

Customer service

Conflict resolution

Valid driver's license

Job description

Alsco Uniforms is seeking a District Manager to oversee daily route operations, delivery performance, and customer service, reporting to the Service Manager.

You will lead route drivers and service teams, optimize schedules, respond to escalated issues, and enforce safety policies and DOT regulations where applicable.

This role requires leadership experience and a track record in logistics operations, with a commitment to high-quality service.