District Route Operations Manager

Alsco Uniforms; Durham (NC); On-site; USD 65,000 - 93,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a District Manager to oversee daily route operations, delivery performance, customer service, and the service team. You will lead drivers, manage schedules, and ensure safety and compliance while reporting to the Service Manager.

The role requires 3+ years in route operations or logistics leadership and at least 1 year of direct supervisory experience, with strong communication and customer service skills. Travel within the branch area is required.

Qualifications

• 3+ years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.
• Valid driving license and a driving record free of major violations; must be 21+.

Responsibilities

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customers service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

Skills

Route operations

Delivery management

Leadership

Communication

Customer service

Conflict resolution

Driving license

Job description

Alsco Uniforms is seeking a District Manager to oversee daily route operations, delivery performance, customer service, and the service team. You will lead drivers, manage schedules, and ensure safety and compliance while reporting to the Service Manager.

The role requires 3+ years in route operations or logistics leadership and at least 1 year of direct supervisory experience, with strong communication and customer service skills. Travel within the branch area is required.