Route Driver & Customer Service Specialist

Vital Records Control (VRC); Wallingford (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Vital Records Control (VRC) seeks a Driver to safely operate company vehicles, collect customer information, and support delivery operations. You will navigate to client sites, maintain courtesy, and adhere to federal/state transportation laws and company policies.

The role requires a high school diploma, valid driver’s license, clean MVR, background and drug screening, and willingness to work overtime, including holidays; strong map reading and communication skills are essential.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license.
• MVR Check and Background check required.
• Pass random drug screens.
• Must be able to carry a cell phone for constant communication with the Records Center.
• Strong commitment to accuracy and quality.
• Overtime and holidays availability required.
• Strong navigational skills and ability to read a city map.
• Commercial Driver’s License, if applicable.

Responsibilities

• Drive vans or box trucks to customer locations for service needs.
• Report to work on time prepared to perform the duties of the position.
• Meet department productivity and quality standards.
• Receive, comprehend, and respond appropriately to direction.
• Work with customers to fulfill customer service requests.
• All other duties as assigned by supervisor or DOO.
• In inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if necessary.

Skills

Positive attitude

Adaptability

Detail oriented

Team player

Policy compliance

Self-motivated

Work under pressure

Navigation skills

Vehicle operation

Education

High School Diploma or equivalent

Commercial Driver’s License

Job description

Vital Records Control (VRC) seeks a Driver to safely operate company vehicles, collect customer information, and support delivery operations. You will navigate to client sites, maintain courtesy, and adhere to federal/state transportation laws and company policies.

The role requires a high school diploma, valid driver’s license, clean MVR, background and drug screening, and willingness to work overtime, including holidays; strong map reading and communication skills are essential.